White Papers Jul 6, 2023

White paper: AI and its impact on the state of CX in South Africa

The integration of artificial intelligence into customer experience has been a game-changer for many businesses worldwide.

Customer Contact Dec 12, 2022

Using micro-coaching to drive performance in contact centres

By incorporating micro-coaching into the contact centre, supervisors can encourage employees to be their best and ensure the customer experience is top-notch.


Revise how you offer customer experience in 2023

Be purposeful about improving the customer experience by prioritising it and dedicating resources to it.