Governance risk and compliance
Responsible contact centres in the age of regulation: What SA’s new no-call list means for contact centres
The DTIC, with the National Consumer Commission, plans to launch a unified National Opt-Out Registry to reduce unsolicited direct marketing.
Mobile Business
From high costs to complete control: Coligo’s contract-free, customisable mobile plans
Coligo’s Mobile Solution offers unlimited calls, texts and data plans, as well as seamless management of multiple SIMs, the company says.
Software
Revolutionising time and attendance management
Coligo’s time and attendance tracking software monitors employee attendance, allowing businesses to set and achieve attendance goals.
CX
The evolution of contact centre metrics: Success in the digital age beyond numbers
By leveraging advanced analytics and sentiment analysis tools, companies can gain deeper insights into customer interactions, agent performance and overall service quality.