Using micro-coaching to drive performance in contact centres
By incorporating micro-coaching into the contact centre, supervisors can encourage employees to be their best and ensure the customer experience is top-notch.
Revise how you offer customer experience in 2023
Be purposeful about improving the customer experience by prioritising it and dedicating resources to it.
Business continuity in the contact centre
ScopServ provides software and services that improve performance from the contact centre to the enterprise.
Customer experience analytics: Improving customer relationships for your business
Customer experience analytics is the process of collecting and analysing customer data with the goal of better understanding customer needs and experiences with your products and services.