Johannesburg, 07 Dec 2020
2020 has been a year like no other in living memory, as hardly any facets of our lives have been spared the effects of the worst public health crisis in decades. The COVID-19 pandemic has upended our day-to-day lives, exposed our collective fragility and vastly heightened our sense of uncertainty. The paradigm change will no doubt have profound and long-lasting effects, including those that we cannot yet foresee.
Some of the seismic shifts sparked or accelerated by the pandemic involve our embrace of technology, as the global emergency has helped push some of the previously offline “touch points” into the online realm. Indeed, by increasing our reliance on connectivity and kicking digital transformation into overdrive, the crisis may have even given us a bit of a sneak peek into the near future, perhaps even after the pandemic.
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