Intervate introduces Sticki to drive user adoption of new technology


Johannesburg, 14 Feb 2018

* Intervate launches new user adoption programme, Sticki.
* Sticki is designed to maximise user adoption of technologies, culture shifts and embed change in organisations.
* Sticki uses a three-phased approach to drive change stickiness and agility.

Intervate, a leading tech company specialising in digital transformation solutions centred on user productivity, user experience, business process automation and enterprise content management solutions, has revealed its brilliant new user adoption programme, Sticki.

The programme was developed to drive agility within organisations and help them meet current business needs through technology, processes and mindset adjustment.

Aimed at medium to corporate-sized organisations (SMCs) of 300 to 1 000 employees, Sticki is a technology-agnostic programme that enables organisations to derive the best user adoption and value from their technology, cultural and organisational environment, as well as any structural or strategic changes implemented within the business.

Sticki seeks to expose users to new developments using a gradual, specially formulated approach, combating the fatigue and subsequent resistance commonly felt with the introduction of innovation and change.

Says Craig Mitchelmore, Head of Intervate (North): "The idea sprang from noticing that many customers were acquiring certain software licences, yet were struggling to make full use of the technology that the licensing enabled. This jeopardises speedy return on investment (ROI), and ultimately, clients started reducing licensing renewals, which impacted the availability of business's important technologies to staff across their businesses. The net effect was slow-downs in digitisation shifts and productivity. The core handbrake, we noticed, was that user adoption - or technology stickiness - within organisations was slow across various enabling technologies."

With regards to technology user adoption specifically, cloud and mobility are forming the foundations of working environments today. However, technologies in these spaces are still being met with resistance and nervousness. Intervate's Sticki user adoption programme addresses this fear by highlighting efficiency at a business level, and experience at an end-user level. It aims to change the paradigm of what work looks like and how its structures are viewed, while creating an excited awareness of new technologies, features and capabilities.

According to Mitchelmore, Sticki assists with the resolution of many common challenges that organisations face with driving user adoption, helping to engender and expedite an environment of agility.

Common adoption challenges go beyond technology deployments, relating to organisational development as well as cultural, strategic and structural shifts within a business. Whether it's a lack of knowledge around how to use a technology, a commitment to 'the old ways', or frustration with achieving the desired efficiency from new technology, Sticki is designed to overcome obstacles hindering user adoption. According to Mitchelmore, this transformation takes place with stakeholder alignment and through the three phases of Sticki, which totals 55 days.

"Sticki uses a tried and trusted three-phase methodology to overcome these challenges, and make any new technology changes, well, stick," he explains. "We address the emotional aspect of technology adoption, rather than forcing people to make use of new technology. We find that when users have a better emotional experience with technology, it drives agility and encourages them, in turn, to offer better experiences to their customers."

"The first phase is 'Engage', where we actively engage with the customer to understand their unique business challenges, identify the root cause and investigate active use of their technology," says Mitchelmore. "We then move into the 'Empower' phase of each individual user through upskilling, effective communication and creating a comfortable feeling around the technology. Finally, we close out with 'Optimise' by testing the effectiveness of the technology/change adoption, and tweaking wherever it's required to ensure ongoing use."

Sticki has already found success in driving and sustaining the adoption of Microsoft Office365, and Mitchelmore is confident that Sticki will achieve equal success regardless of the technology.

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Deutsche Telekom

Deutsche Telekom is one of the world's leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of 31 December 2014). The group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228 000 employees worldwide. The group generated revenues of EUR 62.7 billion in the 2014 financial year - more than 60% of it outside Germany.

T-Systems

Deutsche Telekom considers the European business customer segment a strategic growth area.

Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centred on M2M and security solutions, complementary mobile communications and fixed network products and solutions for virtual collaboration and IT platforms, all of which form the basis for its customers' digital business models.

With approximately 47 800 employees worldwide, T-Systems generated revenue of around EUR 8.6 billion in the 2014 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT operations and systems integration markets. Its extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa's head office is located in Midrand, with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

Intervate

Intervate, a T-Systems company in South Africa, is an enabler of digital transformation, delivering digital workplace solutions and customer experiences that drive business value and improve productivity.

It has over 17 years' experience in delivering innovative solutions that enable digital transformation, including enterprise mobility, enterprise information management, customer and data insights, business process solutions, cloud solutions and enterprise application integration. Its technical expertise is supported by an understanding of the strategic drivers and challenges that enable it to provide its customers with professional guidance regarding the best practices proven to deliver successful projects and business benefits.

Microsoft

Microsoft (Nasdaq "MSFT" @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organisation on the planet to achieve more.

Read more at https://news.microsoft.com/facts-about-microsoft/#ZLHb8Dt1ecXhiCFt.99.

Editorial contacts

Lee Wanless
Evolution PR
(+27) 011 462 0628