Liquid Telecom ensures continuity of service following recent outage of WACS undersea cable

Liquid Telecom’s resilient network architecture safeguards business connectivity as some Internet traffic is impacted.

Johannesburg, 30 Mar 2020
Read time 1min 50sec

Liquid Telecom South Africa, part of the leading pan-African telecoms group Liquid Telecom, today announced it had mitigated network outages due to unexpected loss of connectivity following a recent break in the WACS (West Africa Cable System) undersea cable.

“To help ensure continuity of service, Liquid Telecom’s network traffic is automatically rerouted during such outages. We are responding to new and increased demand from customers with additional capacity across alternate routes. Liquid Telecom operates a five-cable system for our international Internet capacity in South Africa. Our resilient architecture means the loss of the WACS capacity is unlikely to impact customers’ connectivity as demand surges,” said Reshaad Sha, CEO Liquid Telecom South Africa.

Last year, Liquid Telecom South Africa announced its advanced core network enhancements offering customers near unlimited bandwidth capacity. “The replacement of our core network has not only catered to legacy performance issues, but has made Liquid Telecom’s network one of the most technologically advanced, modern and reliable networks in South Africa and across the African continent. It has also addressed one of the core needs of local enterprises around network capacity,” Sha added.

In addition to providing customers with near unlimited capacity on the new core network, Liquid Telecom South Africa has deployed a chatbot interface on the network to respond to customer needs in real-time. This offering is built on an artificial intelligence platform so that it can mimic human conversation to ensure a seamless experience and deliver more accurate responses to customer queries.

Liquid Telecom’s focus today is the same as every day: We’re committed to ensuring our customers have access to the most reliable network and digital solutions – now and in the weeks and months to come. Keeping our customers connected is and has always been our number one priority. We will continue to do what it takes to ensure continuity of service, particularly as a result of the COVID-19 outbreak, which is forcing many of us to work, communicate and collaborate remotely.

Liquid Telecom

Liquid Telecom is a leading communications solutions provider across 13 countries primarily in Eastern, Southern and South Africa that serves mobile operators, carriers, enterprise, media and content companies and retail customers with high-speed, reliable connectivity, hosting and co-location and digital services. It has built Africa’s largest independent fibre network, approaching 70,000km, and operates state-of-the-art data centres in Johannesburg, Cape Town and Nairobi, with a combined potential 19,000 square metres of rack space and 78 MW of power. This is in addition to offering leading cloud-based services, such as Microsoft Office365 and Microsoft Azure across our fibre footprint. Through this combined offering Liquid Telecom is enhancing customers’ experience on their digital journey. In October 2019, Liquid Telecom was recognised as ‘The Best African Wholesale Carrier’ for the 8th consecutive year at the Global Carrier Awards.