London, 03 Mar 2020
Enterprises’ use of emerging technologies is on the rise around the world, but many are failing to capitalise on its benefits, according to the 2019 Global CIO Survey from Logicalis, a global provider of IT solutions. The study, which questioned 888 CIOs from around the globe, found that 61% of businesses are now using Internet of Things (IOT) technologies, while only 9% believe their organisation realises the benefits in some areas of the business.
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The survey reveals that IOT technologies are becoming more mainstream within the enterprise, and usage has increased by 33% since last year’s survey. The results also show that IOT technologies are being used by enterprises to improve several different business processes. The most common uses are for creating new products or services (26%), creating operational efficiencies (23%), and enhancing existing products (22%). The data showed that 41% of organisations are using artificial intelligence (AI) in some way, which has doubled from just 19% last year.
Just under one in 10 (9%) of respondents believe that their organisation is very successful at comprehending the advantages of AI technology in some areas of business, whereas 44% believe their organisation is not very successful at all. The areas in which businesses are having the most success deploying AI technologies are IT (35%), marketing and sales (29%), and information security and compliance (28%).
Mark Rogers, CEO at Logicalis, said: “It’s great to see emerging technologies such as AI and IOT coming to the mainstream. Despite the growth in the use of AI, businesses are still unsure of the business benefits of the technology. These technologies have the potential to shrink the gap between customer data and actionable insight, providing a strong competitive advantage to businesses that choose to invest in them. Businesses that fail to embrace these technologies and digital transformation will struggle to remain competitive in the modern world.
“However, these results show that organisations are still not able to fully understand and see the business benefits of these technologies. Navigating the complex landscape of these technologies can be overwhelming and difficult to manage for CIOs. The key to overcoming this is to create key performance indicators that narrow the focus and encourage company-wide participation. Working with a third party can also help organisations with their digital transformation roadmaps and enable them to make the best use of the latest technologies.”
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Logicalis South Africa
Logicalis SA (Pty) Limited is the South African subsidiary of the Logicalis Group. At Logicalis we pride ourselves in our ability to advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
We serve our customers’ global requirements through our extensive partner network. Formed in 2017 Logicalis SA today has over 140 employees. We currently supply services to 40+ offshore international customers, supporting and maintaining cloud solutions, servers, storage, IPT and network devices.
Our range of end-to-end technology-based solutions embracing infrastructure, service management and applications services represents our ‘core’ business. We tailored these solutions to customer demands to include end user management, infrastructure and networks (data and voice) support, database managed services, applications management and service desk services. Our solutions and services are delivered through either on-site support teams or remotely, using a well-defined and proven set of ITIL service management practices and methodologies.