Future forward: CX strategies and opportunities for retailers

It’s equally important to have the tools, insights and support to turn grand visions into operational realities.


Rise in digital customer interactions increases risk of cyber fraud

Of particular concern is the growing use and sophistication of deepfake technology, says Nuance.

Oct 27, 2021

eBooks: Twelve best practices for omnichannel retail customer engagement

Frontline lessons from top retailers for improving sales and service.