fingerprint
Press release
attach_file
Client content
create
Sponsored content
arrow_drop_down
Conversational AI eases burden of rising CX expectations
AI-powered virtual agents enable businesses to install chatbots that can respond to queries 24/7, across any channel – chat, voice and social.
by Marilyn de Villiers
Rakuten Mobile, Nuance Communications join forces
Rakuten Mobile adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
0:50
White paper: Rethinking digital transformation
A survival guide for customer experience leaders.
0:30
White paper: How social disruption drives contact centre fraud
In times of crisis, professional fraudsters react fast. They play on public fears, exploit overstretched systems, and take advantage of unusual times to camouflage suspicious behaviours.