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Separating fact from fiction in the era of deepfakes
Businesses can turn to biometric technologies to analyse voices and detect anomalies, says Brett Beranek, VP and GM, Security & Biometrics Line of Business at Nuance Communications.
Kicking the digital front door open
The majority of consumers (58%) believe that, even after the pandemic, they’ll have more digital interactions than they did previously, a OnePoll survey reveals.
Silver linings: How the pandemic fuelled positive changes to customer experience
It’s a new era of connected conversations and digital-first customer experiences.
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Conversational AI steps up
Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.
by Marilyn de Villiers