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Conversational AI eases burden of rising CX expectations
AI-powered virtual agents enable businesses to install chatbots that can respond to queries 24/7, across any channel – chat, voice and social.by Marilyn de Villiers
White paper: How social disruption drives contact centre fraud
In times of crisis, professional fraudsters react fast. They play on public fears, exploit overstretched systems, and take advantage of unusual times to camouflage suspicious behaviours.