Kicking the digital front door open
The majority of consumers (58%) believe that, even after the pandemic, they’ll have more digital interactions than they did previously, a OnePoll survey reveals.
5 Jan 2022
Silver linings: How the pandemic fuelled positive changes to customer experience
It’s a new era of connected conversations and digital-first customer experiences.
15 Dec 2021

Conversational AI steps up

Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.