0:30

Future forward: CX strategies and opportunities for retailers

It’s equally important to have the tools, insights and support to turn grand visions into operational realities.

5:00

Rise in digital customer interactions increases risk of cyber fraud

Of particular concern is the growing use and sophistication of deepfake technology, says Nuance.

0:40
Oct 27, 2021

eBooks: Twelve best practices for omnichannel retail customer engagement

Frontline lessons from top retailers for improving sales and service.