Rakuten Mobile, Nuance Communications join forces
Rakuten Mobile adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
13 Oct 2020

White paper: Rethinking digital transformation

A survival guide for customer experience leaders.


White paper: How social disruption drives contact centre fraud

In times of crisis, professional fraudsters react fast. They play on public fears, exploit overstretched systems, and take advantage of unusual times to camouflage suspicious behaviours.