Future forward: CX strategies and opportunities for retailers

Inspiration and motivation for optimistic realists.

Johannesburg, 09 Nov 2021
Read time 30sec

A lot of organisations talk about transformation, but few are able to drive customer experience (CX) transformations that have a genuine business impact.

For any customer engagement leader, having the ambition and vision to steer the brand on a new course is vital. But it’s equally important to have the tools, insights and support to turn grand visions into operational realities – and powerful business outcomes.

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