Unparalleled opportunities through call centre analytics
The introduction of advanced call centre analytics and intelligence software has brought about a new type of service for customers.
New integration with market-leading CRM solution
By integrating CounterPath’s Bria softphone into SAP Sales Cloud, ScopServ can provide SAP-powered business customers with an easily deployable, cloud-based solution, said Todd Carothers, Chief Revenue Officer at CounterPath.
All you need for your contact centre start-up
Having a workforce management system, choosing agents with the qualities your business needs and having integrated software are just some of the requirements.
Agent experience: Turn your agent into a brand ambassador
Acknowledging that your agents’ experience matters just as much as your customers’ happiness will help to increase brand awareness and sales.