4:50

The future of team collaboration

IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.

3:00

Workforce Management – maximise your Omni-Channel performance

Major uses for Workforce Management within an Omni-Channel Contact Centre include simplifying and automating processes of staffing and scheduling, says ScopServ Integrated Services.

3:20
Sep 29, 2020

Facing new challenges to collaboration and communication

Long underestimated or misunderstood, remote communication and collaboration solutions are now part of the daily routine of thousands of companies and millions of teleworkers.