Why your contact centre should be video-enabled
The video and contact centre environments have collaborated to create a unified communications platform that has powerful implications for CX, says ScopServ Integrated Services.
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The need for workflow processes
One of the biggest benefits for workflow processes is that they provide an audit trail, says ScopServ Integrated Services.
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Companies: Keep connected
ScopServ’s softphone SCOPCOMM can operate via a Web page and the HTTPS protocol or delivered by the SIP protocol via a mobile application.
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The future of team collaboration
IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.