CX10 Oct
The evolution of DevOps
Streamlining development in a SaaS environment with omnichannel CRM solutions.
White PapersNov 7, 2023
White paper: Transforming customer experiences
Leveraging the synergy of technology (true omnichannel and AI), customer-centric culture and reachability in the digital age for seamless experiences.
White PapersJul 6, 2023
White paper: AI and its impact on the state of CX in South Africa
The integration of artificial intelligence into customer experience has been a game-changer for many businesses worldwide.
CXDec 12, 2022
Using micro-coaching to drive performance in contact centres
By incorporating micro-coaching into the contact centre, supervisors can encourage employees to be their best and ensure the customer experience is top-notch.