Artificial Intelligence
The real transformation is happening in how humans and technology work together, says Coligo.
Artificial Intelligence
The future of customer operations is not AI. It’s operational intelligence
Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.
Software
Why 2026 will be the year of IT consolidation: Simplifying the tech stack to survive budget cuts
Fragmented environments directly impact service quality, operational efficiency and revenue.
Governance risk and compliance
Responsible contact centres in the age of regulation: What SA’s new no-call list means for contact centres
The DTIC, with the National Consumer Commission, plans to launch a unified National Opt-Out Registry to reduce unsolicited direct marketing.