Artificial Intelligence
Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.
Software
Why 2026 will be the year of IT consolidation: Simplifying the tech stack to survive budget cuts
Fragmented environments directly impact service quality, operational efficiency and revenue.
Governance risk and compliance
Responsible contact centres in the age of regulation: What SA’s new no-call list means for contact centres
The DTIC, with the National Consumer Commission, plans to launch a unified National Opt-Out Registry to reduce unsolicited direct marketing.
Mobile Business
From high costs to complete control: Coligo’s contract-free, customisable mobile plans
Coligo’s Mobile Solution offers unlimited calls, texts and data plans, as well as seamless management of multiple SIMs, the company says.