Quest Software wins 2019 Achievement in Customer Excellence Award

The 14th annual ACE Awards recognise outstanding programs and performance in customer experiences.

Issued by Security Summit 2019
Aliso Viejo, Calif., 14 May 2019

Quest Software, a global systems management, data protection and security software provider, today announced it has won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honour demonstrates Quest's exceptional commitment and unique approach to delivering an excellent customer experience.

Confirmit's ACE Awards programme was established in 2005 to recognise outstanding achievement in customer excellence and honours its clients' dedication to using the Voice of the Customer to drive business success. As a 10th consecutive year recipient of a Confirmit ACE Award, Quest continues to demonstrate its dedication to customers, and successful application of its Voice of the Customer program to ensure the company makes better decisions and sees better outcomes. Quest earned the Confirmit ACE Award based on its commitment to addressing customer feedback and taking actionable steps to ensure the company has the most positive customer experience - from a technical support, customer service and licence administration perspective.

"It's rewarding to see that our customer-first culture at Quest and our unwavering commitment to delivering the best customer experience continues to be recognised year after year as a Confirmit ACE Award winner," said Jerid Johnson, senior director: worldwide technical support, Quest Software. "Our customers are one of our most cherished assets and our Voice of the Customer program reinforces our commitment to helping support their business growth."

"We are delighted to honour Quest with a 2019 Confirmit ACE Award," said Ken Ostreng, the CEO of Confirmit. "Customer experience is a critical component of great business decision-making and it is wonderful to be able to recognise organisations that truly understand this. The Confirmit team is proud to work with companies that are committed to customer-centricity across the entire experience ecosystem."

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Confirmit ACE Awards

The ACE (Achievement in Customer Excellence) Awards programme was established in 2005 to recognise outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honour that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organisations must have conducted one or more Voice of the Customer surveys between 1 January and 31 December 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a six-month period during the eligibility period.

For more information on awards criteria, visit www.confirmit.com/ace-awards.

Confirmit

Confirmit is the world's leading SaaS vendor for multi-channel customer experience, employee engagement and market research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador and Tokyo.

Confirmit powers Global 5000 companies and market research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS and Swisscom.

Visit www.confirmit.com for more information.

Quest One Identity will be participating in the ITWeb Security Summit, southern Africa's definitive conference and expo for information security, IT and business professionals. The 14th annual ITWeb Security Summit will be held at the Sandton Convention Centre, Johannesburg, from 28 to 29 May. This high-profile conference and business exhibition features top international, African and local speakers delivering key insights across three focused tracks, interactive workshops and in-depth training courses.

The event will demystify emerging cyber security strategies in AI, blockchain, IOT, DevSecOps and more, and give delegates an understanding of how to increase their businesses' cyber resiliency.

For more information, go to www.securitysummit.co.za

Editorial contacts

Nancy Assaad
nancyassaad@tmb-me.com