Case study: Stock2Shop consolidates data across Ackermans, ensures real-time stock updates

Case study: Stock2Shop consolidates data across Ackermans, ensures real-time stock updates.

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Before implementing Stock2Shop, Ackermans faced significant e-commerce operational challenges. Its custom-built ERP managed product data across a PIM and third-party logistics provider (3PL), but frequent integration errors caused inventory discrepancies and data synchronisation failures. When order sync errors occurred, the workflow lacked the transparency to quickly identify and resolve problems — resulting in poor customer experience and difficulty reconciling discrepancies in the ERP.

1. Accurate and automated stock synchronisation

• Stock2Shop consolidated data across Ackermans' ERP, PIM, and 3PL to ensure real-time stock updates on Shopify.
• Immediate reduction in short picks of over 65% — mitigating the risk of overselling and inventory discrepancies.
• Automated fulfillment instructions sent to the 3PL, with invoices and credit notes generated correctly and at the right time.

2. Efficient product categorisation and data enrichment

• Stock2Shop integrated with a categorisation database to sync product attributes and categories from a single data source.
• Reduced manual data entry and improved accuracy of product listings.
• Particularly valuable during seasonal product changeovers, which require processing large volumes of data.

3. Streamlined order and refund processing

• Orders automatically trigger fulfillment instructions to the 3PL and invoice generation in the ERP.
• When the 3PL cannot fulfill an order in full, an automated refund process instantly refunds the customer via the payment gateway — including correct handling of coupons and markdowns.
• Reduced need for manual intervention, significantly improving customer satisfaction.

4. Automated order reconciliation

Payment reconciliation data is retrieved from the payment gateway and linked to the ERP invoice automatically.

Deals and markdowns are allocated correctly in the ERP, providing greater visibility on margin impact across cost centres.

5. Scalability across the group

• The integration was architected to be replicable across other business units within the Pepkor Group.
• Subsidiaries such as Speciality can implement the same solution with relative ease in the future.

Want to know how Stock2Shop can help your business? www.stock2shop.com

Full case study: https://www.stock2shop.com/case-studies/ackermans/