Ebrahim Dinat
Oct 23, 2018

Ocular Technologies undergoes transformation

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.

Apr 24, 2018

Bots no longer a nice to have, but a necessity

The continuous rise in popularity of the chatbot is due to the technology being behavioural based, says Ocular Technologies.

Apr 23, 2018

Viewpoint: Sorry! The chat is over...for now

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.


What was the name of your first pet?

Pindrop's Phoneprinting technology creates an "audio fingerprint" of each call to a contact centre by analysing over 1 380 unique call features, says Ocular Technologies.

Mar 20, 2018

Viewpoint: Bots shape the Internet

Chatbots are able to provide the real-time, on-demand experience that consumers crave, says Ocular Technologies' Ebrahim Dinat.

Jan 11, 2018

Viewpoint: Use customer analytics to outsmart competitors

Customer experience analytics makes every customer touch point a source for a competitive advantage, says COO of Ocular Technologies Ebrahim Dinat.


Key insights from Deloitte's 2017 survey

Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.

Nov 29, 2017

Viewpoint: All I want this festive season... is my own chatbot!

A well-educated chatbot could be useful this festive season, says Ebrahim Dinat, COO at Ocular Technologies.


Successful digitisation - a people thing

Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.


Modern self-service tech improves CX and bottom line

Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.


Viewpoint: Chatbots creating a culture of health

Chatbots in medicine are becoming widely adopted, says Ebrahim Dinat, COO at Ocular Technologies.


Viewpoint: It takes a village to raise a bot

Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.