Viewpoint: Use customer analytics to outsmart competitors
Customer experience analytics makes every customer touch point a source for a competitive advantage, says COO of Ocular Technologies Ebrahim Dinat.
Viewpoint: All I want this festive season... is my own chatbot!
A well-educated chatbot could be useful this festive season, says Ebrahim Dinat, COO at Ocular Technologies.
Modern self-service tech improves CX and bottom line
Solution-driven self-service technology achieves two important tasks: it meets today's customers' needs and improves the bottom line, says Ocular Technologies.