Training key to continued success in contact centres
To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.
Higher learning institutions require tech-savvy contact centres
Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.
Is your contact centre a brand building or grudge centre?
Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future, says Jed Hewson, co-founder of 1Stream.