Jed Hewson
Dec 11, 2018

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

Feb 6, 2018

Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.

Oct 12, 2017

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

Feb 21, 2017

Trends that will shape the contact centre

Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.

Jan 23, 2017

Training key to continued success in contact centres

To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.

Oct 27, 2016

Are university contact centres tech savvy enough?

Education institution contact centres should be embracing technology to offer the best support and customer experience for students, says Jed Hewson, co-founder and Joint CEO of 1Stream.

Oct 19, 2016

Higher learning institutions require tech-savvy contact centres

Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.


CEM means nothing without measurement

Having access to relevant, valuable and accurate data to improve business operations is vital, says Jed Hewson, co-founder of 1Stream.

Jun 7, 2016

Are you managing the people or the tech?

Call centres are about the people first; the technology is simply the enabler that helps provide the best customer experience, says Jed Hewson, co-founder of 1Stream.

May 19, 2016

Is your contact centre a brand building or grudge centre?

Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future, says Jed Hewson, co-founder of 1Stream.

Feb 22, 2016

Omni-Channel: do's and don'ts

The 2016 annual white paper by 1Stream features Omni-channel, where all media types are channelled through the same queuing mechanism.