Click to chat or call functionality brings customer choice, business efficiency
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
1Stream wins again at Collab Awards
The company has been named the Top Performer Africa at Collab Awards for two years running.
1Stream wins Partner of the Year Award in Africa
The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.
Call centre AI needs knowledge
Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.
Contact centre technology in 2017
Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.
Five steps to contact centre integration success
Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.
Trends that will shape the contact centre
Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.
Training key to continued success in contact centres
To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.
Are university contact centres tech savvy enough?
Education institution contact centres should be embracing technology to offer the best support and customer experience for students, says Jed Hewson, co-founder and Joint CEO of 1Stream.
Higher learning institutions require tech-savvy contact centres
Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.