BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
Surveys
Please specify your role in the organisation
How many people does your company employ?
How many people report to you?
In which industry does your company operate?
1. Which IT Service Management (ITSM) solution does your organisation currently use?
2. How do your employees currently access your IT service and support capabilities? (Please tick all that apply)
3. How would you rate the success of your self-service portal from an adoption standpoint?
4. How would you rate the success of your self-service portal from an ROI standpoint?
5. Does your organisation have plans for alternative IT self-service capabilities? (Please tick all that apply)
6. Has your IT self-service capability been extended to other business functions? (Please tick all that apply)
6a. Which other business functions has IT self-service been extended to?