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ITWeb, in partnership with SAP, is conducting a survey on Customer Experience (CX) to find out what businesses expect the new normal for 2021 and beyond to look like.

In this survey, we examine, among other things:

1.
Whether organisations have clearly defined customer journey systems, designed to deliver effective, memorable CX
2.
How organisations rate their ability to deliver a CX
3.
Who is in charge of CX within the organisation

By completing the questionnaire, you stand a chance to win a Takealot voucher to the value of R5 000.

The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.

Thank you!

The ITWeb Surveys team

All the information you provide when completing this survey will be treated as strictly confidential. To view our competition policy click here