Key Findings

ITWeb, in partnership with VMware, ran a Remote Work Survey during July / August 2020.

It set out to find out how SA businesses, large and small, were coping with remote working, and how it was impacting the relationship between companies and their employees.

A total of 464 responses were captured, with over 50% of respondents being at executive or middle management level, and working in a range of major industry sectors.

Here are some of the key findings:

  1. 47% of respondents said they had a remote working policy in place before the COVID-19 lockdown came into effect.
  2. 42% use a digital workplace platform to share files and data, 32% use a shared server / VPN drive, while 18% still rely on e-mail.
  3. When asked about the accessibility of their IT helpdesk, 81% said they had full accessibility, while for the rest it has been a challenge.
  4. Not wasting time in traffic has been the top benefit of remote working, cited by 83% of respondents; 75% benefited from flexible schedules; and 66% were more productive owing to fewer distractions; 53% enjoyed the ability to balance work and private life and spend more time with family.
  5. The biggest challenges of working remotely, cited by 61% of survey participants, is the inability to unplug; 46% complained of being lonely and lacking human contact; 45% experienced connectivity issues; and 41% were being distracted at home.
  6. 40% reported their company completely covered the cost of them working remotely, while 33% said the cost was covered only partially.
  7. 61% say employees expect that post-pandemic they will be given the choice to work from home or from the office, while 24% expect to be back at the office once the pandemic regulations allow. 15% of respondents believe they’d continue to work remotely.
  8. When asked what technologies they wished they had that would have enabled them to be more productive when working remotely, these three came out tops: collaborative tools (38%); simpler network access management (36%); simple remote device management (35.5%).