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ITWeb, in partnership with Freshworks, is conducting a survey on the state of customer experience in South Africa to find out the impact – if any – that the COVID-19 pandemic has had on CX.

In this survey, we examine, among other things:

1. The biggest challenge faced by customer service teams during the crisis
2. Which tools were most important in maintaining service levels throughout the crisis
3. The impact of the crisis on contact centre agent productivity and mental health

By completing the questionnaire, you stand a chance to win a Takealot voucher to the value of R3 000.

The detailed results of the survey and the winner of the lucky draw will be published on ITWeb.

Thank you for participating!


All the information you provide when completing this survey will be treated as strictly confidential. To view our competition policy click here