BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
Surveys
Please specify your role in the organisation
Middle management (line management)
36.5 %
IT staff (all other non-management IT positions)
25.3 %
Executive management (C-level)
24.2 %
Consultant
14 %
Sample: 178
How many people does your company employ?
Fewer than 50
30.2 %
10 000 or more
16.8 %
1 000 - 4 999
14.5 %
500 - 999
10.6 %
50 - 99
8.4 %
200 - 499
7.3 %
100 - 199
6.1 %
5 000 - 9 999
6.1 %
Sample: 179
In which industry does your company operate?
IT
41.9 %
Finance / banking / insurance / accounting
19 %
Telecommunications / cellular providers
8.9 %
Government
5 %
Other
5 %
Retail / wholesale
3.9 %
Manufacturing (non-IT-related)
3.4 %
Advertising / marketing / public relations
2.2 %
Parastatals / utilities
2.2 %
Transport
2.2 %
Business services / consulting (non-ICT-related)
1.1 %
Construction / architecture / engineering
1.1 %
Medical / dental / healthcare / pharmaceutical
1.1 %
Mining / petrochemical
1.1 %
Agriculture
0.6 %
Legal / real estate
0.6 %
Media / TV / print / online
0.6 %
Non-government / non-profit
0 %
Travel / tourism
0 %
Sample: 179
1. Choose the category that best describes your business:
Business / corporate user of technology
34 %
Managed services provider
28.4 %
Reseller
12.3 %
Systems integrator
11.1 %
Vendor
7.4 %
Distributor
6.8 %
ISV
0 %
Sample: 162
2. What is your current strategy regarding enterprise-level hardware infrastructure (e.g. servers, storage, networking equipment)?
We have a hybrid solution
41.6 %
We own it
35.4 %
It's all hosted in the cloud
16.8 %
We lease it
6.2 %
Sample: 161
2.1 Please specify preferred vendors. (Select all appliacable)
Dell EMC
61.5 %
HPE
43.1 %
Cisco
40 %
Lenovo
33.8 %
IBM
33.8 %
Huawei
18.5 %
Etc.
15.4 %
Juniper
4.6 %
Sample: 65
3. What factors are most important to you when selecting a hardware infrastructure brand?(Select all appliacable)
Price
63.6 %
After-sales support
54.9 %
End-to-end offering of vendor
48.8 %
Specific technology provided by a specific vendor
36.4 %
No choice, it's dictated by head office
9.9 %
Sample: 162
5. Are you happy with the performance / reliability of your current infrastructure?
Yes
82.1 %
No
9.3 %
Unsure
8.6 %
Sample: 162
6. How is your infrastructure managed and monitored?
Single view of entire infrastructure
45.1 %
Silo view of entire infrastructure
27.8 %
Manual check of entire infrastructure
16 %
Unsure
11.1 %
Sample: 162
7. Which of the following would have the biggest impact on your organisation's business in the event of an infrastructure failure?
Productivity loss
40.6 %
Reputation
28.4 %
Sales losses / bottom line impact
20 %
Customer loyalty
11 %
Sample: 155
8. What is your biggest security concern with regards to your organisations' hardware infrastructure?
Lack of data (hacking/ransomware)
33.1 %
Potential theft/loss of client devices and the data on them
24.5 %
Lack of device security policies
19.9 %
Management of mobile devices
13.9 %
Virtualisation sprawl
8.6 %
Sample: 151
9. How often do you rip and replace your hardware?
Only when needed
43.5 %
Between 2 and 5 years
31.8 %
After 5 years
24.7 %
Sample: 154
10. What do you upgrade most often?
Storage capacity
59.5 %
Memory
17.6 %
Warranties
15.7 %
Other
7.2 %
Sample: 153
11. When planning new infrastructure purchases, how do you put the specs together?
In-house resources
67.5 %
We rely on a partner / distributor / vendor to assist us
32.5 %
Sample: 151
12. On PC strategy, are you guided by Microsoft and when they end-of-life operating systems?
Yes
49 %
Sometimes
31.4 %
No
19.6 %
Sample: 153
13. If ROI is a requirement, how do you prefer it being measured?
A discussion between your finance representative and the relevant representative from the vendor / partner / distributor
71.1 %
A vendor-provided tool
28.9 %
Sample: 149
14. What traits are most appealing when looking for hardware vendor partners?
Other
83.1 %
Service and support levels
22.7 %
Brand reputation
16.2 %
Products /solutions market leadership
15.6 %
Pricing
13.6 %
Technical features
13.6 %
Innovation
12.3 %
Availability of training / certification
1.3 %
Channel partner incentives
1.3 %
Sample: 154