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What is the role of AI in your customer engagement strategy?

On this note, Freshworks, in partnership with ITWeb, conducted a survey to determine:

1.
The current understanding of AI within organisations;
2.
To understand the growth of AI usage;
3.
The driving force behind deployment of AI.

The 2018 AI & Customer Experience Survey was run online on ITWeb for a period of two weeks during November.

The majority of IT and business execs admit to not fully understanding how to tackle AI across their customer services, reveals an ITWeb survey.

Follow the Key Findings and the Graphs links