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1Stream
2:20
Aug 12, 2021

1Stream celebrates 13 years of great partnerships

Technology and seamless customer service remain at the heart of the business, says 1Stream.

2:40
Jun 22, 2021

Is your contact centre ready for online retail?

1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.

4:20
Feb 23, 2021

Top five contact centre trends in 2021

There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.

2:00
Jan 18, 2021

Click to chat or call functionality brings customer choice, business efficiency

Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.

2:00
Dec 9, 2020

1Stream contact centre solution available throughout southern Africa

The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.

2:30
Nov 25, 2020

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:20
Sep 23, 2020

Managing leads in a smart dialler

1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.

2:30
Aug 14, 2020

Managing your workforce from home

1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.

5:00
Apr 1, 2020

Managing your off-site contact centre

When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

1:20
Mar 23, 2020

Innovative SA companies adapt to COVID-19

Call centres are looking to allow their staff to operate from home, says 1Stream.

2:10

Salesforce Lightning gets powerful with 1Stream

1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.

3:10
Nov 22, 2019

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

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