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1Stream
5:00

Managing your off-site contact centre

When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

1:20
23 Mar

Innovative SA companies adapt to COVID-19

Call centres are looking to allow their staff to operate from home, says 1Stream.

2:10

Salesforce Lightning gets powerful with 1Stream

1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.

3:10
Nov 22, 2019

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

1:50

1Stream wins again at Collab Awards

The company has been named the Top Performer Africa at Collab Awards for two years running.

4:10
May 7, 2019

1Stream integrates Zendesk call centre

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

2:10
Feb 18, 2019

1Stream integrates with Salesforce

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

1:50
Dec 11, 2018

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

3:30
Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

3:20
Jul 19, 2018

Use tech to create super-agents, not replace them

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

8:10
Jun 21, 2018

Contact centre integration: what and why?

A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.

2:10
Jun 20, 2018

Cloud, AI and chatbots in the contact centre

Customer service has gone digital and with it customer expectations have changed, says 1Stream.

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