The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.

1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.

When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

Call centres are looking to allow their staff to operate from home, says 1Stream.

1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

The company has been named the Top Performer Africa at Collab Awards for two years running.

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.