1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.