1Stream
3:30
Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

3:20
Jul 19, 2018

Use tech to create super-agents, not replace them

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

8:20
Jun 21, 2018

Contact centre integration: what and why?

A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.

2:10
Jun 20, 2018

Cloud, AI and chatbots in the contact centre

Customer service has gone digital and with it customer expectations have changed, says 1Stream.

3:20

Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.

4:20

Strategic AI: chat abot it

Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.

4:20

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

2:40

Where do humans fit in a world of digital personal assistants?

The technology is freeing up contact centre agents to be more effective, says Bruce von Maltitz, Co-founder and Joint CEO, 1Stream.

3:30

The contact centre generation gap

The millennial generation is now the largest in the world, says Bruce von Maltitz, Co-founder and Joint CEO of 1Stream.

3:00

Trends that will shape the contact centre

Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.

3:10

Training key to continued success in contact centres

To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.

3:30
Nov 21, 2016

Year end means gearing up for contact centres

1Stream gives some key tips to bear in mind to streamline processes and ensure productivity and quality remain high.