When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

Call centres are looking to allow their staff to operate from home, says 1Stream.

1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

The company has been named the Top Performer Africa at Collab Awards for two years running.

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.

Customer service has gone digital and with it customer expectations have changed, says 1Stream.