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1Stream
2:00
Dec 9, 2020

1Stream contact centre solution available throughout southern Africa

The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.

2:30
Nov 25, 2020

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:20
Sep 23, 2020

Managing leads in a smart dialler

1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.

2:30
Aug 14, 2020

Managing your workforce from home

1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.

5:00
Apr 1, 2020

Managing your off-site contact centre

When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.

1:20
Mar 23, 2020

Innovative SA companies adapt to COVID-19

Call centres are looking to allow their staff to operate from home, says 1Stream.

2:10

Salesforce Lightning gets powerful with 1Stream

1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.

3:10
Nov 22, 2019

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

1:50

1Stream wins again at Collab Awards

The company has been named the Top Performer Africa at Collab Awards for two years running.

4:10
May 7, 2019

1Stream integrates Zendesk call centre

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

2:10
Feb 18, 2019

1Stream integrates with Salesforce

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

1:50
Dec 11, 2018

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

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