1Stream's Zendesk has embedded call control, so users work from Zendesk with built-in telephone features.
By scanning agent calls, the Speech Analytics tool can help to identify problem areas and provide targeted training for individuals or groups to address specific issues.
1Stream’s CRM solution ensures all information about your customer is securely stored on one platform and can be easily accessed.
Loyal customers also become your best brand ambassadors, recommending your services to their colleagues and associates, says 1Stream.
1Stream’s CRM platform removes the guesswork for the sales team by utilising technology to manage customer experiences and drive sales from one centralised, omnichannel platform.
1Stream’s 1CRM platform can help your company deliver and optimise excellent customer experience management as a core strategic goal, says Bruce von Maltitz, co-founder of 1Stream.
The offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.
To effectively manage customer experience, businesses must consolidate their information and communication channels in one place, says Bruce Von Maltitz, co-founder of 1Stream.
Technology and seamless customer service remain at the heart of the business, says 1Stream.
1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.