May 7, 2019

1Stream integrates Zendesk call centre

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

Feb 18, 2019

1Stream integrates with Salesforce

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

Dec 11, 2018

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

Jul 19, 2018

Use tech to create super-agents, not replace them

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

Jun 21, 2018

Contact centre integration: what and why?

A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.

Jun 20, 2018

Cloud, AI and chatbots in the contact centre

Customer service has gone digital and with it customer expectations have changed, says 1Stream.


Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.


Strategic AI: chat abot it

Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.


Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.


Where do humans fit in a world of digital personal assistants?

The technology is freeing up contact centre agents to be more effective, says Bruce von Maltitz, Co-founder and Joint CEO, 1Stream.


The contact centre generation gap

The millennial generation is now the largest in the world, says Bruce von Maltitz, Co-founder and Joint CEO of 1Stream.

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