1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
Managing leads in a smart dialler
1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.
Managing your workforce from home
1Stream offers management strategies and technology solutions to give companies the tools needed to effectively manage remote working teams.
Managing your off-site contact centre
When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.
Innovative SA companies adapt to COVID-19
Call centres are looking to allow their staff to operate from home, says 1Stream.
Salesforce Lightning gets powerful with 1Stream
1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.
Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.
1Stream wins again at Collab Awards
The company has been named the Top Performer Africa at Collab Awards for two years running.
1Stream integrates Zendesk call centre
Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.
1Stream integrates with Salesforce
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
1Stream wins Partner of the Year Award in Africa
The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.