1Stream’s Zendesk telephone integration boosts customer service
1Stream's Zendesk has embedded call control, so users work from Zendesk with built-in telephone features.
1Stream's Speech Analytics solution improves customer engagement
By scanning agent calls, the Speech Analytics tool can help to identify problem areas and provide targeted training for individuals or groups to address specific issues.
How CRM tools can help you build customer loyalty
1Stream’s CRM solution ensures all information about your customer is securely stored on one platform and can be easily accessed.
Manage your customer experience and set your business apart
Loyal customers also become your best brand ambassadors, recommending your services to their colleagues and associates, says 1Stream.
Five ways CRM can help your sales team close more deals
1Stream’s CRM platform removes the guesswork for the sales team by utilising technology to manage customer experiences and drive sales from one centralised, omnichannel platform.
Five reasons why customer experience management should be a core business strategy
1Stream’s 1CRM platform can help your company deliver and optimise excellent customer experience management as a core strategic goal, says Bruce von Maltitz, co-founder of 1Stream.
1Stream unveils customer experience management platform 1CRM
The offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.
CX – the holistic approach to getting it right
To effectively manage customer experience, businesses must consolidate their information and communication channels in one place, says Bruce Von Maltitz, co-founder of 1Stream.
1Stream celebrates 13 years of great partnerships
Technology and seamless customer service remain at the heart of the business, says 1Stream.
Is your contact centre ready for online retail?
1Stream suggests retailers assess their contact centre's readiness for online retail in terms of five factors.
Top five contact centre trends in 2021
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.