Click to chat or call functionality brings customer choice, business efficiency
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.
1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.