1Stream
4:10
May 7, 2019

1Stream integrates Zendesk call centre

Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.

2:10
Feb 18, 2019

1Stream integrates with Salesforce

Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.

1:50
Dec 11, 2018

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

3:30
Jul 27, 2018

Call centre AI needs knowledge

Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.

3:20
Jul 19, 2018

Use tech to create super-agents, not replace them

Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.

8:20
Jun 21, 2018

Contact centre integration: what and why?

A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.

2:10
Jun 20, 2018

Cloud, AI and chatbots in the contact centre

Customer service has gone digital and with it customer expectations have changed, says 1Stream.

3:20

Contact centre technology in 2017

Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.

4:20

Strategic AI: chat abot it

Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.

4:20

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

2:40

Where do humans fit in a world of digital personal assistants?

The technology is freeing up contact centre agents to be more effective, says Bruce von Maltitz, Co-founder and Joint CEO, 1Stream.

3:30

The contact centre generation gap

The millennial generation is now the largest in the world, says Bruce von Maltitz, Co-founder and Joint CEO of 1Stream.

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