Nail compliance while keeping customers on the line
How to balance anti-money-laundering management with the pressure to meet `know your customer' requirements.
From contact centre to next-generation engagement
The line that once separated businesses from social enterprises is blurring, and social communication must now be embedded within the approach to the new company-customer relationship, says Mike Sheridan, EVP, worldwide sales, at Aspect Software.
Boosting customer experience through contact centres
The contact centre is poised to play an integral role in accelerating growth and profitability as card lenders undertake customer experience makeovers, says Ebrahim Dinat, chief operations officer at Ocular Technologies.