In a mobile workforce, the new gold standard is synchronicity
A workforce can only enjoy the benefits of working from anywhere if it has the same access to systems as it would if it were working from the office, says Rob Lith, COO of Telviva.
AI key to augmenting conversational communications
Artificial intelligence and machine learning are useful tools in a war chest to improve a host of processes, not least customer service.
Single view of communications channels crucial to retain, grow the customer base
Telviva Omni brings formerly disparate channels back together and glues them into a seamless, single view, says Rob Lith, chief commercial officer at Telviva.
Compliant call recording unlocks treasure trove of business benefits, says Telviva
Businesses are starting to see the effective and compliant recording of conversations has evolved into a strategy to provide a strategic advantage, says Telviva chief commercial officer Rob Lith.
Are your customers human?
By 2025, Internet of things devices will outnumber humans by more than five to one, and will be everywhere – from our fridges to our cars and the clothes we wear.
Are you ready for truly converged business communications?
Many local brands and businesses fail to implement and invest in the communications infrastructure that allows for quality customer conversations to take place.
Your platform, or mine?
As remote working becomes the new norm, the first and most tricky stumbling block is the choice of which video-conferencing platform to use.
The true cost of missed business opportunities during load-shedding
Load-shedding can have a devastating impact on your company, but there are simple (and often affordable) measures that can be taken to mitigate the losses.
The world is your boardroom
Conducting meetings via mobile devices is becoming the business norm.
Tightening the telecoms expenses belt
Companies are fettering away valuable income and commercial opportunity on legacy telecoms systems, says Rob Lith, business development director at Connection Telecom.
Break free of the boardroom with WebRTC
Technology revolutionises videoconferencing, to the point where you no longer need special hardware, locales or applications, says Rob Lith, business development director Connection Telecom.