Forrester Research

Tech predictions: 2019 will be the year of the CIO

Forrester Research predicts the CIO's role will be elevated in 2019, as the IT executive is given room to lead and orchestrate this vital company role.


Time to rethink organisational design

Slow, rigid companies will never thrive in a talent-scarce, customer-led, robot-enabled market, says Forrester Research.

Jul 4, 2018

Forrester Research recognises NICE Nexidia

The company was selected as a leader in AI-fuelled speech analytics.


Satisfaction with BPM software declining: Forrester

Satisfaction with BPM software among decision-makers has dropped from 60% to 30%, the research firm says.


Digital transformation requires transformed BPM: Forrester

It will not occur unless organisations automate operational processes involved in delivering services to customers, the firm says.


The 8 issues that keep enterprise architects awake at night

Enterprise architects are finding their old ways of doing things are no longer appropriate.


EA today: It's about insights, not architecture

Enterprise architecture is moving away from its traditional focus on technology issues to business requirements.

Jul 19, 2017

Standard Bank rated among best in mobile banking

The largest African bank by assets conforms to mobile banking service best practices, says Forrester Research.


Innovative tech and the crucial role of CIOs

CIOs are increasingly looking for technology solutions to simplify their organisations' business processes, and Lexmark's AccuRead Automate is one, the company says.


Business process management more essential than ever

Another day, another digital transformation story. But Zensar's particular narrative might be onto something.

Jun 6, 2017

'Unforgivably negligent' not to adopt open source

It is 'unwise' not to at least consider open source tools and technologies, says Forrester.


Black Duck report highlights open source vulnerabilities

With open source software becoming mainstream, many organisations use it without even being aware of its presence, making them vulnerable to attack.

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