Voice biometrics have been able to significantly reduce the average call handling time, improve customer experience and prevent contact centre fraud, say experts.

Voice biometrics technology has a higher authentication success rate than passwords and fingerprint authentication, says Nuance's Brett Beranek.

The business sector moves from PIN and password authentication to knowledge-based authentication, says TransUnion.

The company will offer?OneVault's?voice biometric authentication?solutions to its customers.

The voice biometrics database collects voice prints from authenticated clients or subscribers.

In this World Wide Wrap: Banks should consider voice, users satisfied online, and Bangladesh banks told to expand.