Enghouse Vidyo bets on facial biometrics from Veridas
The integration allows agents to verify the identity of customers while conversing with them remotely, in milliseconds, and with an accuracy of more than 99.9%.
Adding biometric weapons to the anti-fraud arsenal
More organisations are looking at voice biometrics to strengthen their fraud detection capabilities, says Simon Marchand, chief fraud protection officer at Nuance Communications.
COVID-19 will accelerate the use of voice biometrics to improve security, particularly in the contact centre and financial services sectors, says Forrester.
Voice biometrics have been able to significantly reduce the average call handling time, improve customer experience and prevent contact centre fraud, say experts.