Enghouse Vidyo bets on facial biometrics from Veridas
The integration allows agents to verify the identity of customers while conversing with them remotely, in milliseconds, and with an accuracy of more than 99.9%.
Adding biometric weapons to the anti-fraud arsenal
More organisations are looking at voice biometrics to strengthen their fraud detection capabilities, says Simon Marchand, chief fraud protection officer at Nuance Communications.
Pandemic to speed up adoption of voice biometrics
COVID-19 will accelerate the use of voice biometrics to improve security, particularly in the contact centre and financial services sectors, says Forrester.
Data breaches and the impact on your contact centre
Voice biometrics can help mitigate your risk, says OneVault.
LumenVox partners with OneVault
The proprietary LumenVox technology will provide OneVault the opportunity to offer authentication solutions across a range of channels and use cases.
Voice biometrics adding value in contact centres
Voice biometrics have been able to significantly reduce the average call handling time, improve customer experience and prevent contact centre fraud, say experts.
Voice biometrics most effective form of authentication
Voice biometrics technology has a higher authentication success rate than passwords and fingerprint authentication, says Nuance's Brett Beranek.
Voice biometrics redefines security
The business sector moves from PIN and password authentication to knowledge-based authentication, says TransUnion.
ATIO, OneVault partner
The company will offer?OneVault's?voice biometric authentication?solutions to its customers.
CaTS partners with PerSay
The voice biometrics database collects voice prints from authenticated clients or subscribers.