Tax authorities use AI to obtain 360-degree insights into taxpayers
By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.
Strategy enables data-driven culture in organisations
To build a data-driven culture, develop an enabling data strategy that makes benefits and use cases clear and accessible, says Jacques du Preez, CEO at Intellinexus.
Responding to COVID-19's impact on CX with digital tech
The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.
AI in data management: The cream between layers of cake
Artificial intelligence has the capabilities to address the concerns that hamper adoption: data quality, data silos and the ability to explain how it arrived at a decision.