Report: AI:SA – The state of AI in South African business 2021
South Africa is behind in digitisation but is catching up fast.
Tax authorities use AI to obtain 360-degree insights into taxpayers
By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.
Your network can make or break mining operations
Reliable connectivity is the foundation for improving mining operations, safety and profitability.
Strategy enables data-driven culture in organisations
To build a data-driven culture, develop an enabling data strategy that makes benefits and use cases clear and accessible, says Jacques du Preez, CEO at Intellinexus.
Responding to COVID-19's impact on CX with digital tech
The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.
Leading from the front in AI – CSIR’s Dr Reevana Balmahoon
Dr Balmahoon is determined to change the level of representation of female professionals in the field of data analysis and artificial intelligence.
Inspired Testing to present new findings at AI Expo 2021
Artificial intelligence can supercharge software testing by enabling intelligent automation to oversee repetitive tasks and optimise processes.
AI key to augmenting conversational communications
Artificial intelligence and machine learning are useful tools in a war chest to improve a host of processes, not least customer service.
AI in data management: The cream between layers of cake
Artificial intelligence has the capabilities to address the concerns that hamper adoption: data quality, data silos and the ability to explain how it arrived at a decision.
Right-sized AI enables consumer-grade ITSM experiences
IT is shifting to become more customer and employee centric, according to Freshworks.
Webinar: Learn why AI is key to modernising ITSM
Freshworks will outline ITSM and ITOM trends, challenges and solutions at a webinar on 18 August.