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2:30

Harness SOAR and SIEM to boost IT security

Harish Sekar of ManageEngine/Zoho will discuss the role of SIEM in the POPI Act at the ITWeb Security Summit 2020.

3:30
22 Jun

The next release of SAS Viya introduces new category of analytics for the cloud

SAS Viya 4, available in late 2020, is engineered to take advantage of the latest cloud technologies.

4:40
Jun 11, 2020

AI’s role in customer service

Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.

1:20
Jun 11, 2020

eBook: The ultimate guide to customer support productivity

How to optimise your support for maximum customer delight.

1:30
Jun 9, 2020

Freshworks outlines path to better CX

AI is key to better, faster customer service in the new environment, says Freshworks.

0:40
May 19, 2020

eBook: The ultimate guide to AI in customer service

Deliver contextual and effortless experiences at scale.

1:20
May 13, 2020

AI & CX survey: Integration is the biggest challenge

The ITWeb and Freshworks survey aimed at unpacking how SA businesses are integrating AI into their CX strategies, is in its final week.

2:40
Apr 29, 2020

Teens in AI hack joins fight against coronavirus

A global hackathon involving youth in the fight against COVID-19 is hosted by Teens in AI this week.

0:50
Apr 20, 2020

Survey examines role of AI in customer service

ITWeb and Freshworks are running a survey to find out how SA firms are integrating AI into their CX strategies.

1:30
Apr 3, 2020

DataRobot, InterSystems sign integration and reseller agreement

InterSystems customers will be able to integrate insights from DataRobot’s enterprise AI platform into their healthcare applications.

2:00

Strongest AI talent demand comes from non-IT departments

The biggest demand for talent with artificial intelligence skills comes from other business units in the organisation rather than IT, says Gartner.

5:30
Mar 11, 2020

AI is a ‘potent weapon’ for fighting COVID-19

Here are ten examples of how AI and high-performance computing are helping the fight against coronavirus.

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