At CES 2021, Samsung Electronics showcased the role AI is capable of playing in a user’s home.

By 2040, it is predicted that AI will have been developed and matured to the point that it will reach general, or human-level, intelligence, says Rudie Raath, chief digital officer at Datacentrix.

The expectation for organisations to align their profit imperative with international grassroots movements or social issues increases.

Air Traffic and Navigation Services will fast-track the appointment of critical resources to boost its cyber security, in response to growing global cyber threats.

The word precipice is a double-edged sword that speaks of a paradigm shift in thought, action and results.

AI can support human staff and make them ‘superhuman customer service agents’, says Vishal Chopra, Freshworks.

The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.

As AI improves, the ability to automate many mundane tasks will change the nature of the workplace

Data science and AI have been the driving force behind the proliferation of digital commerce.

Digital transformation has added pressure for solution providers to accelerate development, says Avanti Naidu, business development manager at Axiz.

By 2025, Internet of things devices will outnumber humans by more than five to one, and will be everywhere – from our fridges to our cars and the clothes we wear.

The latest data from the social media company shows AI helped it detect 95% of the hate speech it removed between April and June.