Knowledge is power in customer service
Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.
Learn and earn
Technology can help break the stranglehold of the South African skills crisis.
PM training essential
People who teach themselves how to use a product will only learn as much as is necessary to survive, says Dennin Smith, training manager at Fulcrum Business Solutions.
Upgrading IT skills for success
Basic computer knowledge is not enough for a career in IT, says Marinus van Sandwyk, chairman of Luso Computer Institute.
Middle-aged whites must leverage skills
Middle-aged whites need to find ways of leveraging their skills to compete in today`s marketplace, says Org Geldenhuys, director at Abacus Recruitment.
The egg-ideal in training
The egg, one of the most perfect protein sources, is a good analogy for training, an issue that is becoming ever more pivotal to companies` competitive-edge.