Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.
Technology can help break the stranglehold of the South African skills crisis.
People who teach themselves how to use a product will only learn as much as is necessary to survive, says Dennin Smith, training manager at Fulcrum Business Solutions.
Basic computer knowledge is not enough for a career in IT, says Marinus van Sandwyk, chairman of Luso Computer Institute.
Middle-aged whites need to find ways of leveraging their skills to compete in today`s marketplace, says Org Geldenhuys, director at Abacus Recruitment.
The egg, one of the most perfect protein sources, is a good analogy for training, an issue that is becoming ever more pivotal to companies` competitive-edge.
Training companies are tempting school-leavers with promises of a quick MCSE qualification and huge entry-level salaries, but these bright young things will soon discover that there is no substitute for experience.