Training
3:50
Oct 11, 2018

Knowledge is power in customer service

Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.

4:50
Dec 7, 2016

Learn and earn

Technology can help break the stranglehold of the South African skills crisis.

4:30
Aug 30, 2007

PM training essential

People who teach themselves how to use a product will only learn as much as is necessary to survive, says Dennin Smith, training manager at Fulcrum Business Solutions.

5:10
Apr 6, 2004

Upgrading IT skills for success

Basic computer knowledge is not enough for a career in IT, says Marinus van Sandwyk, chairman of Luso Computer Institute.

2:40
May 9, 2003

Middle-aged whites must leverage skills

Middle-aged whites need to find ways of leveraging their skills to compete in today`s marketplace, says Org Geldenhuys, director at Abacus Recruitment.

5:00
Mar 2, 2001

The egg-ideal in training

The egg, one of the most perfect protein sources, is a good analogy for training, an issue that is becoming ever more pivotal to companies` competitive-edge.

5:00
Dec 7, 2000

Experience paves the way

Training companies are tempting school-leavers with promises of a quick MCSE qualification and huge entry-level salaries, but these bright young things will soon discover that there is no substitute for experience.

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