Customer experience solutions: A sure bet for success
Enghouse Systems has consolidated its customer experience area as a global area of the company, maintaining the local vision of the different geographies.
1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
Yealink releases Yealink Meeting Server Version 1.2
This distributed cloud-based video conferencing infrastructure brings MCU, registrar server, traversal server, directory server, meeting and device management server together.
Vidyo unveils plugin-free video conferencing
The company released a new version of its VidyoWeb client and Vidyo Server that support the WebRTC protocol. [Local rep: Q-Distribution]
Presence Technology receives WebRTC award
Presence WebRTC Agent has been named the 2016 WebRTC Product of the Year Award winner.
Death of the telephone
WebRTC embeds communications functionality in browsers and operating platforms to enable casual communication between browsers or apps, says Steve Davies, technical director of Connection Telecom.
Break free of the boardroom with WebRTC
Technology revolutionises videoconferencing, to the point where you no longer need special hardware, locales or applications, says Rob Lith, business development director Connection Telecom.
Matching a face to the voice
Video is slowly starting to find its way into the South African customer service environment, reflecting an international trend.
Changing the game for call centres
WebRTC makes it possible to send and receive voice and video calls directly from a browser, says 1Stream.
Simplifying customer service
The WebRTC standard promises click-to-call simplicity from standard Web browsers, no plug-ins required.
MTS selects Mavenir
The company will provide RCS and WebRTC services to Mobile Telesystems.