Pommie Lutchman
8:00
Apr 17, 2019

Destination automation

As the business world evolves, your business needs to evolve too. Here's how automation can help.

4:30

Intelligent automation unlocks opportunities

Thanks to intelligent automation, business has found a mechanised way to deliver a personalised offering, says Ocular Technologies.

5:20

Customer engagement and AI

In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.

4:10

Hello conversational commerce

Conversational commerce enables online shoppers and brands to interact with one another via chat and voice interfaces, says Ocular Technologies.

3:00

Viewpoint: Voice-first strategy is the future

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

3:00
Oct 25, 2018

Viewpoint: It's time to put the 'C' in front of CX

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.

2:00

Ocular Technologies undergoes transformation

The company announces the resignation of COO Ebrahim Dinat, as well as a broadening of its existing solution offering.

4:30

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

4:40

Viewpoint: Imitation is the sincerest form of flattery

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

2:00

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

2:30
Aug 29, 2018

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

2:10
Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

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