SA’s contact centres rival India’s market dominance
South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.
Business process outsourcing unlocks R4.7bn for Cape Town
Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.
Durban growing as global contact centre destination
The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.