SA’s call centres get R4bn investments, navigate COVID-19 pain
South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.
BPO sector attracts R954m in Cape Town, creates 2K jobs
The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.
SA’s contact centres rival India’s market dominance
South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.
Business process outsourcing unlocks R4.7bn for Cape Town
Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.
Durban growing as global contact centre destination
The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.