South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.

Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.

The company developed new products in 2016, such as Elixi Health, Short Term Insurance, Help Me, Motor Warranty and Eezi.

They will jointly offer awards to showcase talent in SA's BPM industry.

The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa.

WNS?is one of the first international BPO investors to set up operations in the BPO Park, located in the multibillion-rand Coega IDZ.

The business process outsourcing sector adds 4?400 jobs in the last financial year.

Tebogo Molapisane joins BPeSA as it begins a new lease on life and receives a cash injection.

The local BPO industry is set to receive a large skills boost from BPeSA's skills development initiative, GEFORCE SA.

SA's big labour pool and government grants are draw-cards to companies considering offshoring, says Merchants.

The Rockefeller Foundation provides BPeSA with a R3.7 million grant for a skills development initiative to train disadvantaged youth.

Since SA can't compete on wages with India or the Philippines, local BPO players tend to focus on higher-value offerings.