Africa becomes outsourcing sector destination of choice
A new report charts Africa's rise as a business process outsourcing sector juggernaut, showing contact centre salaries on the continent as “highly” competitive.
BPO sector cements its status in SA economic recovery
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
Business process outsourcing sector helps SA spring into jobs growth
As the sector that was one of the few that created job opportunities amid the pandemic, SA’s BPO industry targets 100 000 new jobs by 2023 and 500 000 by 2030.
South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.