What is service in an 'as a service' world?
A world where the idea of everything being available ‘as a service’ is becoming the norm, says Patrick Reeves, managing executive for Axiz Field Services.
Survey examines core business app landscape
A survey by ITWeb and Mint looks into current and future usage of business applications in SA’s private and public sector organisations.
CRM helps businesses recover from economic uncertainty
With the right CRM tool, companies will be given the opportunity to boost productivity and sales in a flexible and sustainable way, says Michael Bornheim, principal consultant at iOCO.
New integration with market-leading CRM solution
By integrating CounterPath’s Bria softphone into SAP Sales Cloud, ScopServ can provide SAP-powered business customers with an easily deployable, cloud-based solution, said Todd Carothers, Chief Revenue Officer at CounterPath.
2018 CRM software spend hits $48bn
Customer relationship management remains both the largest and the fastest growing enterprise application software category, says Gartner.
VIDEO: Microsoft showcases new approach to business applications
The company is breaking down data silos to connect customers, products, people, and operations.
Global IT spending to hit $3.8tn in 2019
The shift from ownership to service sends ripples through every segment of Gartner's IT spending outlook.
White paper: Riding the next wave of SaaS CRM
Buyers and users must align goals to choose the right solution.
SAP plays catch up in 'front office' software
The company makes its long-anticipated move to bring together all its "front office" software into a single, integrated offering.
CRM the largest of all software markets
Worldwide CRM software revenue amounted to $39.5 billion in 2017, overtaking database management systems at $36.8 billion.
Why is CRM critical for growth?
It ultimately helps businesses grow by building a relationship with their customers that, in turn, creates loyalty and customer retention, says Lorge.