Adding biometric weapons to the anti-fraud arsenal
More organisations are looking at voice biometrics to strengthen their fraud detection capabilities, says Simon Marchand, chief fraud protection officer at Nuance Communications.
Protecting your crypto-currency, normal currency, with biometrics
Using biometrics technologies with centralised checks facilitates onboarding and transfer of digital wallets from one device to another and guarantees a higher level of security, says Simon Marchand, CFE and chief fraud prevention officer at Nuance Communications.
Avoiding the five hidden pitfalls of DIY customer experiences
With most DIY tools and platforms, there’s no simple way for non-developers to collaborate with developers on a project.
Using technology to fight friendly fraud
As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.
White paper: How disruption can transform voice channels
The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.
eBook: How to master messaging
Nine stories from companies that are embracing messaging – and delivering real business value.
Conversational AI eases burden of rising CX expectations
AI-powered virtual agents enable businesses to install chatbots that can respond to queries 24/7, across any channel – chat, voice and social.
Rakuten Mobile, Nuance Communications join forces
Rakuten Mobile adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
White paper: Rethinking digital transformation
A survival guide for customer experience leaders.
Daimler takes on Silicon Valley with hi-tech A-Class
The Mercedes "MBUX" dashboard system has its own machine-learning and voice recognition technology.