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4:40

Adding biometric weapons to the anti-fraud arsenal

More organisations are looking at voice biometrics to strengthen their fraud detection capabilities, says Simon Marchand, chief fraud protection officer at Nuance Communications.

4:20

Protecting your crypto-currency, normal currency, with biometrics

Using biometrics technologies with centralised checks facilitates onboarding and transfer of digital wallets from one device to another and guarantees a higher level of security, says Simon Marchand, CFE and chief fraud prevention officer at Nuance Communications.

4:00
Feb 8, 2021

Avoiding the five hidden pitfalls of DIY customer experiences

With most DIY tools and platforms, there’s no simple way for non-developers to collaborate with developers on a project.

3:30
Jan 28, 2021

Talk to the bot

How conversational AI is changing the world.

5:30
Dec 2, 2020

Using technology to fight friendly fraud

As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.

1:10
Nov 24, 2020

White paper: How disruption can transform voice channels

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

1:00
Nov 10, 2020

eBook: How to master messaging

Nine stories from companies that are embracing messaging – and delivering real business value.

4:20

Conversational AI eases burden of rising CX expectations

AI-powered virtual agents enable businesses to install chatbots that can respond to queries 24/7, across any channel – chat, voice and social.

2:50
Oct 13, 2020

Rakuten Mobile, Nuance Communications join forces

Rakuten Mobile adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

0:50

White paper: Rethinking digital transformation

A survival guide for customer experience leaders.

3:50
Feb 5, 2018

Daimler takes on Silicon Valley with hi-tech A-Class

The Mercedes "MBUX" dashboard system has its own machine-learning and voice recognition technology.

3:00
Jan 5, 2017

Ford expands Alexa use, heating up auto personal assistant battle

The expanding alliance between Ford and Amazon, announced at CES in Las Vegas, underscores the importance of connecting consumers on the move to a richer array of digital services.

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