In today's digital world, businesses that don't innovate, will stagnate or die. BPM can and should be the driving force behind innovation.

Who should drive an organisation's critical BPM efforts? The answer is not as obvious as you would expect.

Implementing Robotic Process Automation (RPA) to improve business productivity could be futile if the wrong, or badly designed processes, as automated.

Many SMEs already have some BPM capability in place - they just don't know how to exploit it.

The maturing of traditional BPM or workflow is business process socialisation, says Richard Firth, CEO of MIP Holdings.

Satisfaction with BPM software among decision-makers has dropped from 60% to 30%, the research firm says.

It will not occur unless organisations automate operational processes involved in delivering services to customers, the firm says.

This is the case despite the uptick in automation, the latest bi-annual survey by BPTrends has found.

Modern BPM systems integrate with existing company services, and can cut down on training and improve response times, says FlowCentric Technologies.

Less than 10% of leadership teams embrace BPM as a management discipline, despite clear long-term benefits, says Spanyi International.

New, disruptive companies were not founded on technology innovation but on process innovation, says BPM-D.

It is process innovation that got Amazon, eBay where they are today, says BPM-D.