Viewpoint: Will my 'bot' look good in this?
Ocular Technologies says companies need to determine roles and goals of chatbots in the contact centre before deployment.
Network performance to determine smartphone customer loyalty
Network performance will decide how loyal these users will be towards their operators in the future, says a report.
Getting contact centres right
Many customers are unhappy with the service they receive, something business cannot afford, says analyst.
Apple, Amazon quietly fix security holes
The hack that saw Wired journalist Mat Honan's digital life erased, forces Apple and Amazon to revisit their security processes.
Social media to replace call centres?
Nearly seven in 10 UK consumers say social media is a better way to communicate with companies, study finds.
Social media stimulates sales
Businesses must recognise social media as a platform for customer engagement, says Digital Solutions Group.
Industry experts to feature at SAS hosted Customer Intelligence events
The key is in understanding who your customers are, what they need, and how to service them better.
UK call centres worsening
In this World Wide Wrap: UK call centres worsening, CRM set for growth, and Sage, Tasaa partner.
IT and business disconnect
In this World Wide Wrap: IT and business disconnect, GRC research report available, and The Planet hosts forum.
SMEs fear own networks
In this World Wide Wrap: SMEs fear own networks, SAP popular with SMEs, and Ghana supports SME sector.
National UK smart card scheme arrives
In today's technology roundup: National UK smart card scheme arrives, anti-cyber-crime tactics drafted, vendors swayed by small customers' demands, and real and virtual worlds collide.