Apr 5, 2017

Viewpoint: Will my 'bot' look good in this?

Ocular Technologies says companies need to determine roles and goals of chatbots in the contact centre before deployment.


Network performance to determine smartphone customer loyalty

Network performance will decide how loyal these users will be towards their operators in the future, says a report.

Sep 14, 2012

Getting contact centres right

Many customers are unhappy with the service they receive, something business cannot afford, says analyst.

Aug 8, 2012

Apple, Amazon quietly fix security holes

The hack that saw Wired journalist Mat Honan's digital life erased, forces Apple and Amazon to revisit their security processes.

May 21, 2012

Social media to replace call centres?

Nearly seven in 10 UK consumers say social media is a better way to communicate with companies, study finds.

Sep 17, 2010

Social media stimulates sales

Businesses must recognise social media as a platform for customer engagement, says Digital Solutions Group.

Aug 4, 2008

Enterasys achieves growth in Q2

Enterasys Achieves Profitable Revenue Growth in Q2 2008

Jun 18, 2008

Industry experts to feature at SAS hosted Customer Intelligence events

The key is in understanding who your customers are, what they need, and how to service them better.

Jun 2, 2008

UK call centres worsening

In this World Wide Wrap: UK call centres worsening, CRM set for growth, and Sage, Tasaa partner.

May 19, 2008

IT and business disconnect

In this World Wide Wrap: IT and business disconnect, GRC research report available, and The Planet hosts forum.

May 13, 2008

SMEs fear own networks

In this World Wide Wrap: SMEs fear own networks, SAP popular with SMEs, and Ghana supports SME sector.

Apr 2, 2008

National UK smart card scheme arrives

In today's technology roundup: National UK smart card scheme arrives, anti-cyber-crime tactics drafted, vendors swayed by small customers' demands, and real and virtual worlds collide.

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