Time of the essence in keeping customers, growing business
Freshworks analysed over 107 million customer support interactions and found that speed is the number one factor influencing customer satisfaction.
Humanising tech, from UX to impactful human experience
Society 5.0 sparks a dramatic societal shift − a vision of the future that hinges on digitalisation, human-centred artificial intelligence and trusted sharing of data.
Huawei commits R7m in bursaries to top ICT students
In awarding these bursaries, the Chinese tech company aims to address some of the challenges it has faced when it comes to recruiting in SA.
Enterprise Architecture 2.0: Key consideration for digitalisation
To deal with the pace at which tech and competition move, companies must use all the tools at their disposal to timeously incorporate digitalisation into their core business.
Collaboration of human and machine for knowledge work
To create business value from data-driven decision-making, organisations must apply the insight from both knowledge workers and intelligent machines.
TuksNovation partners French institution to accelerate start-ups
The University of Pretoria expands its partnership with French-based Institut Mines-Télécom, to incubate technology start-ups.
A 2021 vision for cyber security
We can choose to use our experiences from 2020 to secure our organisations and future, or miss another opportunity to contribute to building a safer digital world.
University of Pretoria prof wins big science, tech prize
The African Academy of Sciences names professor Daniël Christiaan de Wet Swanepoel winner of the Obasanjo Prize, an honour for African scientists and innovators.
University of Pretoria opens Engineering 4.0 campus
Africa’s first Engineering 4.0 facility will focus on research projects conducted on South Africa’s smart transport, smart cities and smart infrastructure.
BI and analytics implementation success: Why context is king
To choose the most appropriate interventions to plan, resource, execute and achieve greater success with BI and analytics implementations, be context-sensitive.
SA education transforms with AWS
AWS, in collaboration with ITWeb, will explore trends and opportunities to drive transformation through cloud technology in a webinar, on 3 September.