Getting bots right for inbound work and customer engagement
Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.
What disaster recovery reveals about the channel's future
Work from home, or remote working, is likely here to stay.
Are crypto-currencies the 21st century’s biggest fraud?
Crypto-currency’s energy-intensive verification process is less efficient than systems that rely on a trusted central authority like a central bank, says Richard Firth, CEO of MIP Holdings.
COVID-19 killed traditional disaster recovery
Until a few months ago, DR was focused on providing business resilience by offering an off-site office environment that allowed employees to operate as if they were in their normal premises, says Richard Firth, CEO of MIP Holdings.