May 17, 2019

Job cuts loom at Dimension Data unit Merchants

The contact centre solutions provider commences a consultation process as it looks to retrench some of its employees.

Jun 5, 2018

DiData's Merchants acquires Canadian BPO solutions provider Millennium 1

The acquisition will expand Merchants' go-to-market offerings in North America, says Dimension Data.


New offshore contact centre boosts SA jobs

The launch of an offshore contact centre in SA by Silver Top Taxis in Australia, in partnership with Merchants, a Dimension Data company, will create 84 new jobs.

Feb 27, 2018

Is your business ready for micro-moments?

Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.

Mar 8, 2017

CT bags multimillion-rand BPO deal

Merchants launches an Australian offshore business process services campaign that will be serviced from Cape Town.

Jul 11, 2016

Personalisation, analytics to change call centres

If applied effectively, analytics will revolutionise the future of customer experience and differentiate services from competitors, says Dimension Data.

Oct 28, 2015

Mercantile bank unveils POS lending facility

The bank has introduced a new point-of-sale package which includes a lending facility.


Voice biometrics redefines security

The business sector moves from PIN and password authentication to knowledge-based authentication, says TransUnion.

Nov 20, 2014

BPO creates thousands of jobs

SA's big labour pool and government grants are draw-cards to companies considering offshoring, says Merchants.

Jul 22, 2014

Call centres lose customer satisfaction battle

Contact centres need to make the shift to new media metrics in order to boost customer experience.

Jun 10, 2014

Targeting the high-value BPO market

Since SA can't compete on wages with India or the Philippines, local BPO players tend to focus on higher-value offerings.


A different strategy

The future of the contact centre is about asking questions.

Related topics