Merchants
1:40
May 17, 2019

Job cuts loom at Dimension Data unit Merchants

The contact centre solutions provider commences a consultation process as it looks to retrench some of its employees.

2:00
Jun 5, 2018

DiData's Merchants acquires Canadian BPO solutions provider Millennium 1

The acquisition will expand Merchants' go-to-market offerings in North America, says Dimension Data.

2:50

New offshore contact centre boosts SA jobs

The launch of an offshore contact centre in SA by Silver Top Taxis in Australia, in partnership with Merchants, a Dimension Data company, will create 84 new jobs.

3:20
Feb 27, 2018

Is your business ready for micro-moments?

Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.

3:10
Mar 8, 2017

CT bags multimillion-rand BPO deal

Merchants launches an Australian offshore business process services campaign that will be serviced from Cape Town.

3:00
Jul 11, 2016

Personalisation, analytics to change call centres

If applied effectively, analytics will revolutionise the future of customer experience and differentiate services from competitors, says Dimension Data.

2:00
Oct 28, 2015

Mercantile bank unveils POS lending facility

The bank has introduced a new point-of-sale package which includes a lending facility.

2:50

Voice biometrics redefines security

The business sector moves from PIN and password authentication to knowledge-based authentication, says TransUnion.

2:20
Nov 20, 2014

BPO creates thousands of jobs

SA's big labour pool and government grants are draw-cards to companies considering offshoring, says Merchants.

2:40
Jul 22, 2014

Call centres lose customer satisfaction battle

Contact centres need to make the shift to new media metrics in order to boost customer experience.

10:10
Jun 10, 2014

Targeting the high-value BPO market

Since SA can't compete on wages with India or the Philippines, local BPO players tend to focus on higher-value offerings.

4:20

A different strategy

The future of the contact centre is about asking questions.

Related topics