KwaZulu-Natal’s BPO sector feels brunt of unrest, looting
While some business process outsourcing operations relied on work-from-home solutions in the aftermath of the violence, others were severely impacted.
BPO sector cements its status in SA economic recovery
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
Business process outsourcing sector helps SA spring into jobs growth
As the sector that was one of the few that created job opportunities amid the pandemic, SA’s BPO industry targets 100 000 new jobs by 2023 and 500 000 by 2030.
Jobs boost for SA as TransUnion opens BPO centre
The company opens a Global Capability Centre in the country to provide support to clients by offering new skills while boosting job creation.
SA’s BPO sector tipped to create 775K jobs by 2030
McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.
SA’s call centres get R4bn investments, navigate COVID-19 pain
South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.
BPO sector attracts R954m in Cape Town, creates 2K jobs
The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.
SA’s contact centres rival India’s market dominance
South Africa, as an offshore location offering deep domain skills and a mature voice-based talent pool, is fast catching up in non-voice and digitised services.
Talksure excels yet again
Talksure's Magdalene Chetty won Best Contact Centre Trainer Professional at the 2017 South African BPO & Contact Centre Industry Awards.
WNS scoops top BPO awards
The company won the Best Outsourced Contact Centre in SA award, as well as Best Sales Agent and Best Contact Centre Analyst awards.
Targeting the high-value BPO market
Since SA can't compete on wages with India or the Philippines, local BPO players tend to focus on higher-value offerings.