Five practical steps to building an engaging user community.

Government is coming out of the dark ages - slowly.

Social media is a strong marketing tool and can be leveraged for talent management throughout the employee life cycle, says Yolandi Nortje, executive of Intuate Group.

Will Naspers' love affair with WeChat crack the second screen market in Africa?

A social media campaign is not an instant guarantee of immediate business success.

Everybody wants customer satisfaction, as long as it's on their own terms.

Internet connection + social media account + opinion + whim = more trouble than I care to find myself in, thank you very much.

The unstructured data of social networking is often overwhelming, but can the metrics we devise for filtering it ever be truly reliable?

Social media is improving government communication, a welcome change in a society where information has been scarce.

Social media strengthens one of society's greatest advantages over the influential elite - the power of numbers.

If the media of the day changes the people, what are we becoming through social media?

There's a new kid on the social media block, but is there enough room for another network?