The QuickPerks Portal Customer App gives users a bird's eye view of their banking and customers, organised in one place, says EasyBiz QuickBooks.

Asacub has held the leading position among mobile banking Trojans for the past year, says Kaspersky Lab.

It may seem a contradiction in terms to use robotics to improve your customer service; after all, people want to deal with people. But it's being done and it's changing banking's entire client onboarding journey.

A new mobile solution allows people living in SA to buy products and pay bills in Zimbabwe using digital coins.

Virtual Identity, the African onboarding solution from e4, places second in the competition.

In the 12 months to June 2018, the service grew 41% compared to the previous year, the bank says.

Central Banking Publications recognises Project Khokha for its promise shown in the central banking, regulatory and supervisory environment.

PSD2 SCA requirements will be implemented soon, but a lack of direction is making balancing security and the customer experience difficult, says Aspect.

Banking and investment services will be a key sector focus at the Gartner Symposium/ITxpo taking place in Cape Town from 17 to 19 September, says Stessa Cohen, research director at Gartner.

The mobile operator challenges the Nigerian central bank over allegations that it breached the country's foreign exchange regulations.

Dimension Data helps multinational financial services group reduce queues and wait times at its retail branches.

If the incumbents focus on gaining momentum in the unbanked sector across the continent, they will create more market opportunities, says Kelly Preston, data analytics manager at SilverBridge.