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CallMiner
0:40
Aug 4, 2021

White paper: The role of conversation analytics in creating the next-gen CIO

How CIOs can transform their business by equipping departments enterprise-wide with customer data.

3:40
May 18, 2021

SURVEY: Emotion key to positive CX

A recent CallMiner/ITWeb survey examined if SA contact centres use analytics to understand how their customers really feel.

3:00
May 14, 2021

Analytics help contact centres understand how customers feel

Contact centres are facing a challenge of managing emotionally charged customers, says Alex Robson, CallMiner.

3:30
May 5, 2021

Understanding customer emotions is the key to delivering exceptional CX

CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.

1:40
Mar 3, 2021

Are you measuring your customers' emotions? Tell us and win

If your company has an in-house or outsourced contact centre, we’d like to hear from you.

2:00
Feb 22, 2021

Take our speech and emotion analytics survey

If your company has an in-house or outsourced contact centre, we’d like to hear from you.

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