White paper: The role of conversation analytics in creating the next-gen CIO
How CIOs can transform their business by equipping departments enterprise-wide with customer data.
SURVEY: Emotion key to positive CX
A recent CallMiner/ITWeb survey examined if SA contact centres use analytics to understand how their customers really feel.
Analytics help contact centres understand how customers feel
Contact centres are facing a challenge of managing emotionally charged customers, says Alex Robson, CallMiner.
Understanding customer emotions is the key to delivering exceptional CX
CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.
Are you measuring your customers' emotions? Tell us and win
If your company has an in-house or outsourced contact centre, we’d like to hear from you.