Capitec outage leads to systems blackout at branches
The bank’s downtime across all its digital banking channels enters day two, with its branches all being offline.
Capitec clients share frustrations over app glitch
Scores of angry customers took to Twitter after the bank’s digital platforms were hit by downtime today.
Digital banks charge customers less, research shows
Transactions that cost R99 to R143 at traditional banks cost R21.50 at TymeBank, or R25 at Bank Zero, Solidarity Research Institute’s latest bank charges study finds.
The value of ITSM for the financial services industry
IT service management has evolved from traditional ticketing systems to comprehensive workflow solutions.
SA banks fail to deliver customer satisfaction on social media
Most South African banks struggle to swiftly respond to customer service requests online, posing reputational and regulatory risks, says BrandsEye.
Capitec’s digital investments sweeten interim results
The bank says its successful digital strategy led to a strong set of interim results, with group headline earnings up 513% to R3.9 billion.
Fintech start-up joins SA’s growing virtual card space
Local fintech start-up SOLmate unveils its virtual card offering, saying it aims to empower customers to shop safely online.
Capitec shrugs off COVID-19 bump, onboards 300 hires
The bank saw significant growth in recent months, buoyed by its digital offerings, which necessitated the need for new hires.
FNB cautions clients on new remote access fraud scam
The bank warns of a new fraud scam that tricks victims into relinquishing control of their devices so that fraudsters can steal money or sensitive information.
Automate complaint management
The primary aims of complaints management are twofold: to assist the customer and to ultimately benefit the business by identifying areas for improvement.
Capitec’s digital strategy prompts lofty full-year returns
The bank says digital channels contributed to a 35% increase in the number of digital transactions, amounting to R1.1 billion.