The bank’s downtime across all its digital banking channels enters day two, with its branches all being offline.
Scores of angry customers took to Twitter after the bank’s digital platforms were hit by downtime today.
Transactions that cost R99 to R143 at traditional banks cost R21.50 at TymeBank, or R25 at Bank Zero, Solidarity Research Institute’s latest bank charges study finds.
IT service management has evolved from traditional ticketing systems to comprehensive workflow solutions.
Most South African banks struggle to swiftly respond to customer service requests online, posing reputational and regulatory risks, says BrandsEye.
The bank says its successful digital strategy led to a strong set of interim results, with group headline earnings up 513% to R3.9 billion.
Local fintech start-up SOLmate unveils its virtual card offering, saying it aims to empower customers to shop safely online.
The bank saw significant growth in recent months, buoyed by its digital offerings, which necessitated the need for new hires.
The bank warns of a new fraud scam that tricks victims into relinquishing control of their devices so that fraudsters can steal money or sensitive information.
The primary aims of complaints management are twofold: to assist the customer and to ultimately benefit the business by identifying areas for improvement.
The bank says digital channels contributed to a 35% increase in the number of digital transactions, amounting to R1.1 billion.
The bancX start-up will use the funding to accelerate the expansion of its experiential cloud-based banking platform globally.