FNB cautions clients on new remote access fraud scam
The bank warns of a new fraud scam that tricks victims into relinquishing control of their devices so that fraudsters can steal money or sensitive information.
The primary aims of complaints management are twofold: to assist the customer and to ultimately benefit the business by identifying areas for improvement.
South African banks snub social media conversations
In the new Banking Sentiment Index, Nedbank and African Bank emerge as the most responsive, while Discovery Bank is the worst at responding to customer queries.