Shifting to bots in challenging retail environment
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.
Choosing the right process optimisation solution
In the contact centre environment, the differences between business process management and robotic process automation may not be immediately apparent, says Wynand Smit, CEO of INOVO.
The Big Five: enterprise software trends to watch in 2018
From user experience to automation - a big shakeup is set to take place in the enterprise software space.
Contact centre intelligence: turning insights into excellence
Managing customer service in the contact centre environment requires focused metrics that shine the spotlight on areas of strength and weakness, says INOVO.