Wynand Smit
4:00

Shifting to bots in challenging retail environment

Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.

5:20
Aug 23, 2018

Pinning down the elusive 'single customer view'

Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.

2:00

Transforming CX through operational excellence

INOVO and Enghouse Interactive have joined the Customer Experience Africa Summit for 2018 as silver co-sponsors.

3:10

Choosing the right process optimisation solution

In the contact centre environment, the differences between business process management and robotic process automation may not be immediately apparent, says Wynand Smit, CEO of INOVO.

4:50
Jun 8, 2018

Happy helpers

The assistance revolution is here, as chatbots and voice assistants transform business.

9:40
May 18, 2018

Data and analytics: The other final frontier

Its potential has been praised and its future made so bright that few in data don't wear shades, but it has also slid into a trough of disillusionment and insight is demanding the crown

4:10

Ways to cut costs in customer service

Three distinct areas can become part of a strategy that achieves those goals: data, time and resources, says CEO of Inovo, Wynand Smit.

4:50

Predicting CX success

The customer experience is best when it's up close and personal.

8:50

The Big Five: enterprise software trends to watch in 2018

From user experience to automation - a big shakeup is set to take place in the enterprise software space.

3:30

Mind the gap

Companies must harness competitive behaviour to break down departmental silos, says Wynand Smit, CEO of INOVO.

4:50

Craving a human touch

Data humanisation contextualises the data in order to make customer interactions more natural.

3:30

Contact centre intelligence: turning insights into excellence

Managing customer service in the contact centre environment requires focused metrics that shine the spotlight on areas of strength and weakness, says INOVO.