Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.


CX will drive business in 2020

The cloud is a vital tool to empower organisations with the solutions needed to capitalise on the customer data at hand, says Paul McIntyre, CX executive at Elingo.

Dec 12, 2019

Cloud, AI and RPA – call centres in 2020

The line between call centres and functions like finance, sales and support is blurring as companies use cross-functional experience to enhance customer service, says Ian Goss-Ross, chief executive officer of Elingo.


Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.

Aug 1, 2019

Elingo committed to skills development

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.


Elingo confirms sponsorship of Genesys Blended AI Summit 2019

The summit will examine the influence of AI on business processes, particularly when it comes to customer engagement and experience.

Apr 15, 2019

Elingo delivers value as Gold Genesys Partner

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.

Mar 8, 2019

Cloud evolution does not mean demise of IaaS

The reality of operating in today's market is that there are advantages and disadvantages to infrastructure as a service, says Paul McIntyre, CX executive at Elingo.


Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.

Feb 12, 2019

Why businesses can really count on cloud

Cloud is no longer a mystical concept, but a concrete pipeline to a more flexible, cost-effective work environment, says Elingo.


Contact centres don't understand their data

Cloud computing can help to bring a contact centre's data to one place, says Elingo's Karl Reed.

Jan 14, 2019

The customer's journey to the cloud

One of the most appealing things for any business when it comes to the cloud is the return on investment on offer, says Karl Reed, chief solutions officer at Elingo.

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