The reality of operating in today's market is that there are advantages and disadvantages to infrastructure as a service, says Paul McIntyre, CX executive at Elingo.
Customer experience matters today more than ever, because we are all consumers, says Genesys.
Cloud is no longer a mystical concept, but a concrete pipeline to a more flexible, cost-effective work environment, says Elingo.
Cloud computing can help to bring a contact centre's data to one place, says Elingo's Karl Reed.
One of the most appealing things for any business when it comes to the cloud is the return on investment on offer, says Karl Reed, chief solutions officer at Elingo.
Companies now understand the importance of the cloud and how it can be customised to specific requirements, says Karl Reed, chief solutions officer at Elingo.
Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.
The digital business environment is all about real-time messaging to provide stakeholders with instantaneous responses to their queries, says Paul McIntyre, chief sales officer at Elingo.
The Elingo client and short-term insurance company, MiWay Insurance, won the Genesys: PureConnect Innovation Award 2018.
The initiative, based in Kayamandi, Stellenbosch in the Western Cape, is one of its corporate social investment projects of choice.
The company has confirmed its gold sponsorship of G-Summit Johannesburg 2018, the digital transformation event for Genesys customers and partners.