The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

AWS, in collaboration with ITWeb, will explore trends and opportunities to drive transformation through cloud technology in a webinar, on 3 September.

AWS is collaborating with sectors such as healthcare and education to speed up responses to the pandemic.

The citizen engagement platform signs a partnership deal with UNICEF to advance child protection, youth engagement and social policy initiatives.

The citizen engagement platform will assist SASSA in managing frequently asked questions about the R350 relief grant, via WhatsApp and Facebook Messenger.

The citizen engagement platform enables ordinary South Africans to take a poll, rating schools’ COVID-19 safety and preparedness as more learners return to classrooms.

The pandemic fast-tracked ICT processes within the public sector that would have otherwise taken a long time to be realised, says GovChat CEO Eldrid Jordaan.

The citizen engagement platform will be used to assist the Department of Social Development to locate and register early childhood development centres.

For the year, the fintech company generated R206 million in cash, translating into a cash conversion rate of 100% of trading profit.

The citizen engagement platform sees a spike in use, as citizens search for their closest COVID-19 public or private testing stations, or COVID-19 test results.

The Synthesis mandate was to design and build a cloud-based platform that offered chatbot-driven capabilities to capture and report on citizen-reported issues.

The fintech group delivers an almost 20% rise in revenue to just over R607 million, with a 13% decrease in profit.