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South African Social Security Agency

Apr 29, 2021

SASSA adds online feature to disability grants process

The social security agency partners with GovChat to pilot an online booking system for medical assessments for beneficiaries of disability-related grants.

Simnikiwe Mzekandaba

Mar 29, 2021

WhatsApp ‘disappointed’ after it’s blocked from off-boarding GovChat

The Facebook-owned app vows to defend the popular messaging platform from abuse, insisting GovChat has repeatedly refused to comply with its terms of service.

Simnikiwe Mzekandaba

Mar 25, 2021

GovChat granted interim relief in Facebook, WhatsApp face-off

The Competition Tribunal deals Facebook-owned WhatsApp a blow, restricting it from removing the official citizen engagement platform for government from the messaging app.

Simnikiwe Mzekandaba

Mar 8, 2021

GovChat, Women in ICT Forum intro online GBV platform

GovChat and the South African Women in ICT Forum unveil their technological collaboration aimed at fighting the scourge of gender-based violence.

Simnikiwe Mzekandaba

Jan 26, 2021

GovChat pleased with interim order to stay on WhatsApp

GovChat welcomes the Competition Tribunal’s interim order that prevents its off-boarding from Facebook-owned WhatsApp’s business platform.

Simnikiwe Mzekandaba

Jan 22, 2021

Tribunal issues interim order in GovChat, WhatsApp face off

The Competition Tribunal issues an order for interim arrangement in the GovChat, WhatsApp and Facebook matter.

Jan 19, 2021

WhatsApp slams GovChat for ‘breaking’ terms of use

Facebook’s legal team argues the citizen engagement platform is “breaking all the rules” in the terms of use of WhatsApp’s business platform.

Simnikiwe Mzekandaba

Jan 18, 2021

WhatsApp off-boarding would curtail its existence, says GovChat

GovChat’s removal from Facebook-owned WhatsApp would materially prejudice the citizen engagement platform’s entire existence, says CEO Eldrid Jordaan.

Simnikiwe Mzekandaba

Oct 28, 2020

Pandemic shows the power of digital public service

The government’s digital responses to the COVID-19 pandemic showcased the power of moving services online.

Citizen engagement

Oct 21, 2020

Communications supports public service resiliency

AWS is set to host a webinar on: "Citizen engagement as an enabler for smart cities of the future" this week, in collaboration with ITWeb.

Sep 29, 2020

GovChat ready to ‘assist SASSA where needed’

As the world stage awaits, government’s citizen engagement platform GovChat is open to partnership opportunities to assist SASSA.

Simnikiwe Mzekandaba

South African Social Security Agency

Sep 4, 2020

GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

Sibahle Malinga

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