GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

Aug 20, 2020

SA education transforms with AWS

AWS, in collaboration with ITWeb, will explore trends and opportunities to drive transformation through cloud technology in a webinar, on 3 September.

Aug 13, 2020

AWS helps SA companies battle pandemic fallout

AWS is collaborating with sectors such as healthcare and education to speed up responses to the pandemic.

Aug 5, 2020

GovChat gets global recognition with UNICEF partnership

The citizen engagement platform signs a partnership deal with UNICEF to advance child protection, youth engagement and social policy initiatives.

Jul 21, 2020

GovChat uses social media to help SASSA manage FAQs

The citizen engagement platform will assist SASSA in managing frequently asked questions about the R350 relief grant, via WhatsApp and Facebook Messenger.

Jul 6, 2020

GovChat platform evaluates schools’ COVID-19 readiness

The citizen engagement platform enables ordinary South Africans to take a poll, rating schools’ COVID-19 safety and preparedness as more learners return to classrooms.


COVID-19 catapults ICT adoption in government

The pandemic fast-tracked ICT processes within the public sector that would have otherwise taken a long time to be realised, says GovChat CEO Eldrid Jordaan.

Jun 3, 2020

GovChat tech to assist in mapping of ECD centres

The citizen engagement platform will be used to assist the Department of Social Development to locate and register early childhood development centres.


Capital Appreciation sees growth in digital payments

For the year, the fintech company generated R206 million in cash, translating into a cash conversion rate of 100% of trading profit.

May 15, 2020

Citizens turn to GovChat to find COVID-19 resources

The citizen engagement platform sees a spike in use, as citizens search for their closest COVID-19 public or private testing stations, or COVID-19 test results.

Jan 8, 2020

GovChat keeps 50m citizens connected

The Synthesis mandate was to design and build a cloud-based platform that offered chatbot-driven capabilities to capture and report on citizen-reported issues.


Capital Appreciation posts steady results

The fintech group delivers an almost 20% rise in revenue to just over R607 million, with a 13% decrease in profit.

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