Ninzi Connect Software

Survey reveals many benefits of call recording

With businesses becoming ever more customer-centric, there is a growing need to capture customer interactions in a contact centre and analyse them to reveal business insights.


Capturing the full picture

Providing professional recordings of all unified communications in a call centre is a top priority.


ASUGA comes to Africa

Being a part of ASUGA has benefited me through the support and networking throughout the world, says Ric Wilson of Ninzi Connect Software.


Building a next-generation contact centre

Ninzi Connect Software outlines five foundational building blocks to improve customer experience.


NICE solution overviews

The company's product range ensures quality management optimisation, ensuring customer satisfaction and business efficiency. [Local rep: Ninzi Connect Software]


Cycling for a cause

In the Pro Deo Tour, cyclists ride from Johannesburg to Margate to raise funds for cancer patients.


Stefanini TechTeam looks to Aspect

The global IT outsourcing company gains flexibility and agility with Aspect Unified IP. [Local rep: Ninzi Connect Software]


Frost & Sullivan recognises Aspect

The company has been named the Global Market Share Leader for the outbound dialler systems market. [Local rep: Ninzi Connect Software]


Gartner recognises Aspect

The company was positioned in the leaders' quadrant of the 2011 Magic Quadrant for Contact Centre Infrastructure Worldwide. [Local rep: Ninzi Connect Software]

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