With businesses becoming ever more customer-centric, there is a growing need to capture customer interactions in a contact centre and analyse them to reveal business insights.
Providing professional recordings of all unified communications in a call centre is a top priority.
Being a part of ASUGA has benefited me through the support and networking throughout the world, says Ric Wilson of Ninzi Connect Software.
Ninzi Connect Software outlines five foundational building blocks to improve customer experience.
The company's product range ensures quality management optimisation, ensuring customer satisfaction and business efficiency. [Local rep: Ninzi Connect Software]
In the Pro Deo Tour, cyclists ride from Johannesburg to Margate to raise funds for cancer patients.
The global IT outsourcing company gains flexibility and agility with Aspect Unified IP. [Local rep: Ninzi Connect Software]
The company has been named the Global Market Share Leader for the outbound dialler systems market. [Local rep: Ninzi Connect Software]
The company was positioned in the leaders' quadrant of the 2011 Magic Quadrant for Contact Centre Infrastructure Worldwide. [Local rep: Ninzi Connect Software]