NICE
0:40
3 Jul

Whitepaper: NICE presents contact centre compliance 2019 survey

A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.

0:30
Apr 4, 2019

White paper: Getting customer satisfaction right with AI speech analytics

Technology advances in speech and language processing can help you hear what your customers are really saying.

1:00

NICE receives Gartner recognition

The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement

0:40

eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

2:00
May 24, 2018

Whitepaper: The state of workforce management

Workforce management is critical to an organisation's success, says NICE.

0:50
Apr 24, 2018

White paper: Customer engagement analytics portfolio

Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.

3:10

Aspect Software helps upgrade legacy recorders

It has announced a replacement program aimed at helping companies upgrade their legacy NICE and Verint recorders.

2:10
Sep 14, 2012

Getting contact centres right

Many customers are unhappy with the service they receive, something business cannot afford, says analyst.

11:10

NICE solution overviews

The company's product range ensures quality management optimisation, ensuring customer satisfaction and business efficiency. [Local rep: Ninzi Connect Software]

1:30
Mar 31, 2008

True selects Nice SmartCenter

In this World Wide Wrap: True selects Nice SmartCenter, eGain, Cystelcom and Verint partner, and Really Simple unveils CRM platform.

1:30
Apr 2, 2004

DiData, Nice expand relationship

Dimension Data and Nice Systems, an Israeli provider of multimedia digital recording solutions, have signed a global distribution agreement.

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