White paper: Ten best practices for WFH contact centres
With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.
White paper: AI-based forecasting in workforce management
Discover the advantages of putting forecasting in the context of AI with this eBook.
White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
White paper: Getting customer satisfaction right with AI speech analytics
Technology advances in speech and language processing can help you hear what your customers are really saying.
NICE receives Gartner recognition
The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement
eBook: Understanding customer experience management
It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.
White paper: Customer engagement analytics portfolio
Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.