BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
NICE
0:30
Jun 30, 2020

eBook: Agile CX leadership for a new reality

Explore the three key pillars of an agile customer experience approach.

1:00
Apr 6, 2020

White paper: Ten best practices for WFH contact centres

With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.

0:40
Feb 28, 2020

NICE named leader in Gartner WEM Magic Quadrant

It is the only company to be named a leader in both the Workforce Engagement Management and Contact Center as a Service Magic Quadrants.

0:50

AI sentiment analytics and its uses

Do you know how your customers feel about your brand?

0:50
Dec 5, 2019

White paper: AI-based forecasting in workforce management

Discover the advantages of putting forecasting in the context of AI with this eBook.

0:50
Aug 13, 2019

NICE RPA named a leader two years in a row

NICE scored a leadership position for its RPA portfolio offering, which includes solutions for both unattended and attended automation.

0:40
Jul 3, 2019

White paper: NICE presents contact centre compliance 2019 survey

A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.

0:30
Apr 4, 2019

White paper: Getting customer satisfaction right with AI speech analytics

Technology advances in speech and language processing can help you hear what your customers are really saying.

0:50

NICE receives Gartner recognition

The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement

0:40

eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

2:00
May 24, 2018

Whitepaper: The state of workforce management

Workforce management is critical to an organisation's success, says NICE.

0:50
Apr 24, 2018

White paper: Customer engagement analytics portfolio

Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.

Related topics