Aug 13, 2019

NICE RPA named a leader two years in a row

NICE scored a leadership position for its RPA portfolio offering, which includes solutions for both unattended and attended automation.

Jul 3, 2019

White paper: NICE presents contact centre compliance 2019 survey

A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.

Apr 4, 2019

White paper: Getting customer satisfaction right with AI speech analytics

Technology advances in speech and language processing can help you hear what your customers are really saying.


NICE receives Gartner recognition

The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement


eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.

May 24, 2018

Whitepaper: The state of workforce management

Workforce management is critical to an organisation's success, says NICE.

Apr 24, 2018

White paper: Customer engagement analytics portfolio

Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.


Aspect Software helps upgrade legacy recorders

It has announced a replacement program aimed at helping companies upgrade their legacy NICE and Verint recorders.

Sep 14, 2012

Getting contact centres right

Many customers are unhappy with the service they receive, something business cannot afford, says analyst.


NICE solution overviews

The company's product range ensures quality management optimisation, ensuring customer satisfaction and business efficiency. [Local rep: Ninzi Connect Software]

Mar 31, 2008

True selects Nice SmartCenter

In this World Wide Wrap: True selects Nice SmartCenter, eGain, Cystelcom and Verint partner, and Really Simple unveils CRM platform.

Apr 2, 2004

DiData, Nice expand relationship

Dimension Data and Nice Systems, an Israeli provider of multimedia digital recording solutions, have signed a global distribution agreement.

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