A single view of the customer requires a willingness to change from proprietary methodologies to ones built on open standards.
The company will debut phones running the new open mobile operating system from Mozilla in 2014.
With the backing of 18 carrier partners, and four manufacturers, Mozilla has its sights set on becoming the third mobile ecosystem.
The first handsets to run the fully open, HTML5-based Firefox smartphone OS will begin shipping to developers next month.
Red Hat's address at the Virtual Data Centres Forum showcased the benefits of open source software and the importance of open standards.
The Cabinet Office has begun a consultation process to find out how open standards can help reduce IT costs.
The company aims to simplify the development, deployment and operation of cloud era applications.
In this World Wide Wrap: Open Group looks to Arabia, Velcom revamps its data warehousing, and Red Rock takes over Glue.
In this World Wide Wrap: Customizer eases implementation, ProVision Connect interfaces with SAP, and BT is in the cloud.
In this World Wide Wrap: BBC wants open standards, Polycom redefines desktop communications, and Optibase partners with HB Communications.
The mobile industry's future lies in the use of open standards, say Microsoft, AT&T and Nokia.
The adoption of open source should be a long-term focus.