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Karl Reed
3:40

Responding to COVID-19's impact on CX with digital tech

The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.

4:20
Jun 7, 2021

Customer-centric thinking, digital technologies reshaping financial services

Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.

1:00
Nov 30, 2020

Pivotal Data shortlisted in Genesys EMEA Partner Awards

The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.

5:10
Sep 4, 2020

Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

2:20
Jul 22, 2020

Six steps to a cloud-enabled contact centre operation

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

6:10
Jul 14, 2020

COVID-19 expedites Harambee's cloud migration plans

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

4:00
Jul 7, 2020

COVID-19 expedites cloud transformation plans

Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.

3:30
Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.

2:50

Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.

3:00
Aug 1, 2019

Elingo committed to skills development

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.

2:50

Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.

2:00

Contact centres don't understand their data

Cloud computing can help to bring a contact centre's data to one place, says Elingo's Karl Reed.

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