Responding to COVID-19's impact on CX with digital tech
The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.
Customer-centric thinking, digital technologies reshaping financial services
Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.
Pivotal Data shortlisted in Genesys EMEA Partner Awards
The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.
Intelligent GPS for the cloud contact centre
Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.
Six steps to a cloud-enabled contact centre operation
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.
COVID-19 expedites Harambee's cloud migration plans
The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.
COVID-19 expedites cloud transformation plans
Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.
Elingo quietly liquidates, ships staff to rival Pivotal
After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.
Make your contact centre your epicentre for e-commerce
It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.
Elingo committed to skills development
Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.
Cloud CX: Don't believe the vendors, try it out
Customer experience matters today more than ever, because we are all consumers, says Genesys.