Karl Reed

Responding to COVID-19's impact on CX with digital tech

The modern contact centre has effectively become the primary touchpoint to successfully connect with customers, says Karl Reed, chief solutions officer at Pivotal Data.

Jun 7, 2021

Customer-centric thinking, digital technologies reshaping financial services

Customers expect a seamless and consistent experience across financial products, such as retail banking, credit cards, loans and insurance, says Karl Reed, chief solutions officer at Pivotal Data.

Nov 30, 2020

Pivotal Data shortlisted in Genesys EMEA Partner Awards

The company has earned a place on the shortlist in both the EMEA Migration Partner of the Year and EMEA Customer Success Partner of Year award categories.

Sep 4, 2020

Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

Jul 22, 2020

Six steps to a cloud-enabled contact centre operation

Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.

Jul 14, 2020

COVID-19 expedites Harambee's cloud migration plans

The Genesys PureConnect contact centre solution enables Harambee to effectively reach young work seekers, irrespective of where they live.

Jul 7, 2020

COVID-19 expedites cloud transformation plans

Within a matter of weeks, every business that could still operate embraced cloud solutions to enable remote working, says Karl Reed, chief solutions officer at Pivotal Data.

Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.


Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.

Aug 1, 2019

Elingo committed to skills development

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.


Cloud CX: Don't believe the vendors, try it out

Customer experience matters today more than ever, because we are all consumers, says Genesys.


Contact centres don't understand their data

Cloud computing can help to bring a contact centre's data to one place, says Elingo's Karl Reed.

Related topics