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1:50

Ocular appointed as Genesys value-add reseller for SA

Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

1:00

White paper: Quality management as the cornerstone to customer service

Enghouse Interactive outlines the benefits of an effective quality management tool.

4:40
Aug 2, 2019

All you need for your contact centre start-up

Having a workforce management system, choosing agents with the qualities your business needs and having integrated software are just some of the requirements.

6:20
Mar 13, 2019

AI, next-generation voice the future trends in contact centres

Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.

2:20

Enghouse Interactive sets up digital contact centre

The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.

4:00
Nov 9, 2018

Contact centres must embrace the cloud or else

Elingo is hosting a series of cloud events to share insights from a recent Genesys summit in Europe.

2:10

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

2:40
Aug 29, 2018

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

2:20
Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

1:50

Effective management of the customer journey

Presence Suite's Customer Interaction History lets contact centre agents and supervisors access the full history of multichannel interactions with the customer.

2:20

Roadmap essential to advance up CX maturity curve

It is ultimately the delivery of superior customer experience that will differentiate a business from its competitors and deliver a strategic advantage, says Prince Mashayahanya, Product Manager Pivotal Data.

3:00
Mar 9, 2018

Long live the virtual whiteboard!

Tech tools enable modern workplace collaboration, says Ocular Technologies

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