Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
White paper: Quality management as the cornerstone to customer service
Enghouse Interactive outlines the benefits of an effective quality management tool.
AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Enghouse Interactive sets up digital contact centre
The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.
Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.