AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Enghouse Interactive sets up digital contact centre
The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.
Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Zailab edges closer to opening community contact centre
The omnichannel contact centre software specialist will be opening doors to its first township based contact centre in Delft next month.
How robotics impacts BPM, contact centre automation
Used correctly, RPA would augment and complement existing BPM systems and contact centre applications.